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About the Role

The Assistant Site Manager role at Whistle Express is a leadership development opportunity where you will work alongside the Site Manager to ensure smooth operations, develop the team, own the guest experience, and solve problems in real time.

Responsibilities

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standards.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

Requirements

• Prior management or supervisory experience preferred.
• A track record of ownership matters more than a specific title.
• Comfortable working in a fast-paced, physically active, outdoor environment.

Skills

• Leadership
• Problem-solving
• Customer service
• Sales
• Team development
• Operational management

Work Type

• Full-time

Experience Level

• Prior management or supervisory experience preferred

Salary/Compensations

• $10.90 - $19.60

About the Company

• Big things start here. The leaders who run Whistle markets tomorrow are in this role today. Come build with us.