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About the Role

Visa Direct is a fast-growing money movement service enabling clients to facilitate domestic and cross-border fund transfers. This role focuses on managing and growing Visa Direct with key money movement partners in the Canadian market, deepening client relationships, identifying growth opportunities, building sales pipeline, and expanding client capabilities to drive transaction volume and revenue.

Responsibilities

Deliver growth across assigned Visa Direct client accounts in Canada and contribute to the broader Canadian Visa Direct portfolio strategy.
Manage client relationships, develop account plans, build pipeline, advance sales opportunities, and drive initiatives to increase transaction volume, revenue, use case adoption, and program performance.
Apply sound commercial judgment to evaluate opportunities, recommend actions, coordinate internal resources, and bring growth initiatives to market.
Work across product, pricing, rules, marketing, legal, compliance, risk, finance, client services, operations, and regional teams to support technology readiness, corridor expansion, pricing or rule changes, authorization performance, network optimization, and lifecycle management.
Be assertive, proactive, and comfortable pivoting as new information and lessons learned come to light in an agile environment.
Utilize strong interpersonal skills, communication, stakeholder management, and client-facing confidence.
Achieve and exceed account transaction and revenue targets for Visa Direct clients.
Develop and manage account strategies identifying high-potential use cases, marketing opportunities, commercialization priorities, and growth acceleration levers.
Set and track client-specific performance goals by product, use case, and enablement milestones.
Build and manage sales pipeline across endpoint options, routes, corridors, use cases, and value-added services.
Lead or support new and renewal deal activity including opportunity identification, solutioning, business case development, incentives, negotiation, and contracting.
Manage clients through the sales cycle from opportunity development through launch, ramp, and ongoing optimization.
Maintain disciplined opportunity tracking and reporting for accounts under management.
Establish trusted working relationships with clients to understand their business strategy, money movement priorities, and operating model.
Partner with Client Account Executives to define account priorities, align on annual transaction and revenue plans, and advance prioritized strategic milestones.
Engage senior client stakeholders with clear, credible, and commercially relevant communication on Visa Direct opportunities and performance.
Work with Marketing to ensure client-facing materials are clear, compelling, on-message, and effective in accelerating client understanding and adoption.
Partner with Visa Direct commercialization teams to identify go-to-market needs and ensure the right value proposition, product construct, and client solution are in place.
Collaborate with Finance and leadership on forecasting, performance tracking, and monthly or quarterly reporting for accounts under management.
Work with Legal, Risk, Compliance, and Pricing to support client contracts, governance requirements, and commercial structures.
Coordinate with Client Services and product teams to monitor program health, address production issues, and recommend optimization opportunities.
Actively investigate and manage account program performance with a bias toward resolving issues quickly and completely.
Analyze dashboards and identify performance trends, bringing in product, client services, and subject matter experts as needed.
Support transaction yield optimization including price, FX, and underperforming program revenue impact.
Identify and raise product feature enhancements based on client feedback, market needs, and account growth priorities.
Develop and maintain account plans for assigned clients, including transaction and revenue targets, strategic priorities, milestones, risks, and dependencies.
Provide insightful program performance reviews that identify growth opportunities, define action plans, and support client engagement.
Lead regular account review and opportunity-solving sessions with cross-functional teams.
Contribute to Canadian and North America Visa Direct reporting by sharing account progress, pipeline updates, risks, and priorities.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree or at least 3 years of work experience with a PhD
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree or 6+ years of work experience with a PhD
8+ years of sales, account management, business development or client growth experience, preferably in payments, money movement, financial services, fintech, banking or related technology sectors.
5+ years of experience managing complex client relationships, commercial opportunities and cross-functional execution in a matrixed organization.
Demonstrated success growing client accounts, building sales pipeline, commercializing new products or capabilities, launching programs and ramping transaction volume or revenue.
Experience working with financial institutions, credit unions, fintech's, remitters, processors, merchants, acquirers or other money movement ecosystem participants preferred.
Strong understanding of digital payments, push payments, real-time payments, cross-border money movement, card, account and wallet-based payment flows, or related transaction-based businesses preferred.
Strong commercial acumen with the ability to identify growth opportunities, structure clear account plans and execute against financial targets.
Excellent problem-solving skills with a practical, client-focused mindset and a bias toward action.
Excellent listening, written and verbal communication skills, with the ability to explain complex business and technical concepts clearly to a broad audience.
Strong executive presence and client-facing confidence, with the ability to engage senior stakeholders and influence outcomes without direct authority.
Demonstrated ability to collaborate across product, sales, pricing, legal, compliance, risk, marketing, client services, operations, finance and regional teams.
Analytical mindset with comfort using dashboards, performance data and financial metrics to identify trends, issues and optimization opportunities.
Creative self-starter who is comfortable operating independently, prioritizing across multiple accounts and escalating issues appropriately at critical junctures.
High level of professionalism and relationship-building skills, with the ability to earn trust and respect from clients, partners and internal stakeholders.
Passion for transforming payments and excitement about helping grow Visa Direct in Canada.

Skills

Sales
Account Management
Business Development
Client Growth
Payments
Money Movement
Financial Services
Fintech
Banking
Technology
Complex Client Relationships
Commercial Opportunities
Cross-functional Execution
Matrixed Organization
Digital Payments
Push Payments
Real-Time Payments
Cross-Border Money Movement
Card Payments
Account Payments
Wallet Payments
Transaction-Based Businesses
Commercial Acumen
Account Planning
Financial Targets
Problem-Solving
Client-Focused Mindset
Bias Toward Action
Communication Skills
Executive Presence
Client-Facing Confidence
Stakeholder Engagement
Collaboration
Analytical Mindset
Dashboards
Performance Data
Financial Metrics
Self-Starter
Prioritization
Relationship Building
Professionalism

Location

Canada

Work Type

Onsite (at least 3 days in office)

Experience Level

Director

Education Level

Bachelor's Degree
Advanced Degree
PhD

About the Company

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcome and encourages application from persons with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.