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About the Role

As a Residential Aide at HELP Webster, you will ensure the safety of clients and the security of the facility. You will work directly with clients, escort them to meetings, and collaborate with the Social Services team to address client needs and ensure consistent communication.

Responsibilities

• Conducting Intake/Orientation for new clients, including explaining processes, rules, and regulations; copying and filing IDs; and assigning rooms.
• Conducting and documenting patrols to ensure client compliance with site rules and regulations for health and safety.
• Ensuring clients receive timely notices of meetings and appointments from the Social Services team, and escorting clients to meetings and appointments when necessary.
• Distributing meals received from food service vendors to clients.
• Managing processes for inventorying and securing possessions of clients who don’t return to the site.
• Using the DHS CARES system to track vacancies, code clients in and out, and print rosters.
• Documenting any incidents that occur during your shift.

Requirements

• High School Diploma or equivalent OR equivalent experience and skills.
• Bilingual fluency is strongly preferred.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• NYC Food Handler’s Certification (30-day allowance to obtain).
• Work experience in a residential facility.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.

Skills

• Bilingual fluency
• Customer service skills
• Relationship skills

Location

• 3300 Webster Ave, Bronx, NY 10467

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Not less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution.

About the Company

• HELP USA is one of the nation’s largest non-profit homeless services providers and low-income housing developers.
• We serve at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
• With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

Equal Opportunity

• EOE. A Drug-Free Workplace.