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About the Role
As a Case Manager at HELP Webster Ave, a shelter for single adult women in the Bronx, New York, you will provide culturally sensitive, trauma-informed intake and assessment for clients. You will track client progress in the CARES case management system and coordinate service linkages for medical, mental health, legal, educational, and other essential services.
Responsibilities
- Provide culturally sensitive, trauma-informed intake and assessment for clients.
- Track client progress in the CARES case management system.
- Coordinate and provide service linkages for medical and mental health care.
- Coordinate and provide service linkages for immigration legal services.
- Coordinate and provide service linkages for childcare, school registration, and related services.
- Coordinate and provide service linkages for ESL instruction, interpretation, and translation services.
Requirements
- Bachelor’s degree in social work or a related field, or equivalent skills and experience.
- Bilingual fluency in a second language, ideally Spanish/English.
- Case management experience working with vulnerable people who have experienced significant trauma.
- Crisis intervention experience.
- Basic understanding of immigration laws and procedures.
- Great organizational skills.
- Ability to learn quickly and problem-solve under pressure.
- Strong computer skills required.
Skills
- Case Management
- Culturally sensitive care
- Trauma-informed care
- Intake and assessment
- Service linkage coordination
- Crisis intervention
- Organizational skills
- Problem-solving
- Computer proficiency
- CARES case management system (a plus)
Location
- Bronx, New York
Work Type
- Full-time
Experience Level
- Case management experience working with vulnerable people who have experienced significant trauma
- Crisis intervention experience
Education Level
- Bachelor’s degree in social work or a related field, or equivalent skills and experience.
Salary/Compensations
- Not less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
Benefits
- Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
- Generous Paid Time Off!
- 401(k) with Company contribution.
About the Company
- HELP USA is one of the nation’s largest non-profit homeless services providers and low-income housing developers.
- We serve at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
- We have an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs.
- We have helped over 500,000 people facing homelessness and poverty to build better lives.
Equal Opportunity
- EOE. A Drug-Free Workplace.