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About the Role

The Director of Onboarding is responsible for designing, leading, and continuously improving the end-to-end onboarding experience for talent joining Overwatch across U.S. and EMEA operations. This role owns the journey from accepted offer through successful start and early integration, establishing clear processes, SLAs, accountability, and cross-functional handoffs. Success is measured by speed, Day 1 readiness, quality, new-hire experience, and scalability.

Responsibilities

Own the enterprise onboarding strategy, operating model, standards, and new-hire experience.
Design scalable onboarding processes to support growth across multiple businesses, clients, projects, and geographies.
Establish clear ownership, SLAs, escalation paths, and handoffs across Recruiting, HR, Finance, IT, Operations, Sales, and client-facing teams.
Create standardized onboarding playbooks while accommodating client-, project-, location-, and role-specific requirements.
Lead and develop the Onboarding team as the function grows.
Continuously simplify processes, eliminate friction, reduce manual work, and improve speed and quality.
Own visibility and accountability for every accepted candidate from offer acceptance through successful start.
Establish a seamless handoff from Recruiting to Onboarding immediately following offer acceptance.
Oversee employment documentation, background checks, screenings, credentialing, client requirements, equipment, system access, and other pre-employment activities.
Proactively identify at-risk starts and drive resolution before they impact committed start dates.
Serve as the escalation point for delayed clearances, documentation challenges, client requirements, candidate concerns, and cross-functional roadblocks.
Ensure stakeholders have clear visibility into onboarding status, outstanding requirements, risks, and expected start dates.
Drive toward a consistent standard of 100% Day 1 readiness while continuously improving onboarding cycle time.
Design an onboarding journey that makes new hires feel connected to Overwatch from the moment they accept their offer.
Establish a consistent communication cadence between offer acceptance and Day 1 that keeps new hires informed, engaged, and prepared.
Own and continuously improve the Overwatch new-hire orientation experience.
Ensure new hires understand Overwatch’s mission, culture, business model, expectations, resources, and how their role contributes to the organization.
Partner with managers and internal stakeholders to create a seamless transition into the organization and accelerate early productivity.
Ensure employees supporting client and project locations feel connected to both Overwatch and the work they are there to deliver.
Capture new-hire feedback and use it to continuously improve the experience.
Build strong partnerships across Recruiting, HR, Finance, IT, Sales, Operations, Marketing, client-facing teams, and Executive Leadership.
Partner with client-facing teams to understand, document, and operationalize client-specific onboarding and clearance requirements.
Establish clear communication protocols for start-date changes, onboarding risks, missing requirements, and escalations.
Provide leadership with forward-looking visibility into onboarding volume, upcoming starts, risks, bottlenecks, and operational capacity.
Identify recurring upstream and downstream issues and partner across functions to address root causes.
Own and continuously improve EMEA onboarding, ensuring regional requirements are met while delivering a consistent Overwatch experience.
Define, implement, and monitor KPIs that measure onboarding speed, readiness, quality, experience, and operational performance.
Develop dashboards and reporting that provide visibility into upcoming starts, onboarding health, risks, and performance.
Track key measures including offer-to-clearance cycle time, Day 1 readiness, SLA attainment, pre-start fallout, onboarding exceptions, new-hire experience, and time-to-productivity.
Analyze delays, missed starts, fallout, and recurring issues to identify root causes and corrective actions.
Use onboarding data to drive improvements across Recruiting, Operations, HR, IT, and client-facing teams.
Identify and implement technology, automation, AI, and self-service opportunities that improve scalability, visibility, accuracy, and the new-hire experience.

Requirements

7–10 years of experience in Onboarding, HR Operations, Talent Operations, Recruiting Operations, Workforce Operations, Business Operations, or a related function.
Experience building, transforming, or scaling onboarding processes in a high-growth or high-volume organization.
Experience leading teams, programs, or operational functions.
Strong understanding of pre-employment workflows including background checks, employment documentation, screenings, credentialing, and client-specific requirements.
Experience establishing and managing KPIs, SLAs, dashboards, and operational reporting.
Strong process design, project management, and continuous improvement capabilities.
Strong analytical skills with the ability to identify bottlenecks, diagnose root causes, and translate data into action.
Excellent communication and executive presentation skills.
Ability to influence and drive accountability across functions without direct authority.

Skills

Process design
Project management
Continuous improvement
Analytical skills
Communication skills
Executive presentation skills
Influencing skills
HRIS
ATS
Onboarding platforms
Workflow management platforms
Reporting platforms
Rippling
Checkr
Workflow automation
AI
Self-service capabilities
Lean
Six Sigma

Location

U.S.
EMEA

Work Type

Full-time

Experience Level

Director

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) retirement plan
Paid time off
Relocation assistance

About the Company

Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry.
Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands.
From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground.
At Overwatch, it's more than a job. It's a purpose.

Equal Opportunity

OVERWATCH is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.
OVERWATCH considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.