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About the Role
This role involves reviewing and analyzing exception reporting, investigating financial discrepancies, managing discounting and refunds, and overseeing asset protection initiatives to reduce loss and ensure operational efficiency across multiple retail locations.
Responsibilities
- Review and analyze daily and weekly exception reporting to address store issues.
- Research and address all cash and credit refunds exceeding sales.
- Follow up on all manual discounting, including coupon discounts, utilizing daily reports.
- Investigate cash variances and deposit compliance issues, partnering with store teams for resolution.
- Review Operators with outstanding ACH and partner with accounting on communication.
- Identify and follow up on stores with daily sales less than $100.
- Utilize margin reporting to identify potential field problems.
- Develop working knowledge of operator, store, SRV, and SOP manuals.
- Provide and program cameras for employee stores, auditing weekly for online status.
- Audit cameras weekly in the New Braunfels distribution center and Austin warehouse for functionality.
- Purchase, program, and send safes and lock boxes to employee stores, addressing broken equipment.
- Oversee the safety program and facilitate all meetings.
- Participate in store training webinars to teach processes and communicate LP expectations.
- Escalate all issues to the SR Director of Retail Operations and make decisions for urgent resolution.
- Investigate and interview all asset protection issues, partnering with HR and Director Operations on corrective action.
- Supervise the Store Systems team and actively partner on ongoing projects and new initiatives.
- Actively participate in time fraud investigations.
- Review the work communication log daily for actions supporting stores.
- Cross-train in all operational functions.
Requirements
- Positive attitude
- Team work-oriented
- Ability to multitask
- Skilled in LP analysis to reduce loss
- Basic knowledge of store systems
- Interviewing skills
- Strong written and verbal communication
- Demonstrate computer skills, including comfort with Microsoft Office & Excel proficiency
- Ability to accomplish tasks in the most timely and efficient manner
- Multitasking, problem-solving, and organizational skills
- Openness to receiving frequent feedback and incorporating it into daily work
- Some weekend work required during season
- Occasionally lift and/or move up to 35 pounds
- Regularly required to talk and hear
- Frequently required to use hands to finger, handle, or feel
- Required to stand; walk; reach with hands and arms
- Color Perception (Red, Green, Amber)
- Seeing
- Clear Speech
- Touching
- Hearing/Listening
- Finger
- Hand
- Pushing/Pulling
- Carrying (Specify Pounds: 20)
- Ability to move distances within and between location/offices
- Reading- Complex
- Writing- Intermediate
- Complex Math Skills
- Analysis/Comprehension
- Judgement/Decision Making
- Clerical
- Works Alone
- Works With Others
- Verbal Contact w/Others
- Face-to-Face Contact
- Inside
- Electrical Equipment
Skills
- LP analysis
- Store systems knowledge
- Interviewing
- Written communication
- Verbal communication
- Microsoft Office
- Excel proficiency
- Multitasking
- Problem solving
- Organizational skills
- Feedback incorporation
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
About the Company
- Go! Retail Group is a national specialty retailer based in Austin, Texas, operating hundreds of name-brand stores including Go! Toys and Toys”R”Us, Attic Salt, Wonder World, and more, alongside a successful e-commerce business.
- We are the leading retailer of calendars, games, and toys products in shopping centers nationwide.
- We are an established retailer organization with a passion for innovation, operations, and community.
- We are a family-owned business and believe in operating responsibly and with heart.
- Our values include: Innovate and collaborate, Integrity and transparency, Community, and Fun.
Equal Opportunity
- Go! Retail Group is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.