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About the Role
Join a global community at Armstrong Fluid Technology, a leader in mission-critical buildings/infrastructures industries for nearly 100 years. Contribute to shaping a more sustainable and carbon-neutral world through innovative, energy-efficient solutions. This role offers opportunities for growth, creativity, and collaboration, tackling challenges to improve energy efficiency and reduce environmental impact.
Responsibilities
- Provide excellent technical support in an office-based environment or on-site for local customers.
- Assist customers with problematic equipment and offer cost-effective solutions.
- Respond to customer technical inquiries and provide support online or on-site.
- Conduct on-site training seminars for regional representatives and customers.
- Travel to various project sites (10% of scheduled time) to troubleshoot issues or assist with start-up and commissioning of Armstrong-supplied equipment.
- Perform additional departmental assignments as required.
- Collaborate with internal teams and vendors to enhance products and processes.
- Initiate corrective action, Root cause and Field service reports when necessary.
- Implement recommendations to improve methods and reduce cycle times.
Requirements
- University degree in electrical or building controls/automation with minimum of 3 years’ experience in related field, or an HVAC diploma/degree with five (5) years of HVAC/Controls industry experience.
- At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.
- Experience in technical support and/or customer service.
- Public speaking and training experience is an asset.
- Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
- Creative problem-solving skills and ability to conduct root cause analysis.
- Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
- Strong team-oriented leadership skills with a proactive, action-driven approach.
- Customer-first mentality with a commitment to taking ownership of support tickets and issues until customer expectations are met.
- Excellent communication skills with the ability to engage in open and authentic discussions in all situations.
Skills
- Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.
- Familiarity with building automation communication protocols such as BACnet and Modbus.
- Experience with Tridium Niagara and wireless networking is a definite asset.
Location
- Office-based
- On-site
Work Type
- Full-time
Experience Level
- Minimum of 3 years’ experience in related field
- Five (5) years of HVAC/Controls industry experience
- At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.
Education Level
- University degree in electrical or building controls/automation
- HVAC diploma/degree
About the Company
- Armstrong Fluid Technology is a leader in mission-critical buildings/infrastructures industries with over 1,400 colleagues globally.
- The company has a legacy of excellence spanning nearly 100 years, with eight manufacturing facilities on four continents.
- Armstrong Fluid Technology is a community of technical and marketing minds united by a shared mission to help customers elevate building performance.
- The company focuses on creating smarter, more efficient solutions to help shape a more sustainable and carbon-neutral world.
- Armstrong Fluid Technology is dedicated to pushing the boundaries of fluid-flow technology while upholding a commitment to sustainability.
- The company offers endless opportunities to learn, grow, and make a significant impact on the world.