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About the Role

The Outlets Manager is responsible for overseeing service in Food & Beverage Outlets, assisting the Food and Beverage Director with promotions, recruitment, employee relations, training, development, motivating and coaching staff, monitoring expenses, and controlling labor costs.

Responsibilities

• Ensure work areas are properly stocked and prepare requisitions as needed.
• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus with regard to cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.
• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure food quality.
• Ensure communication with the oncoming shift.
• Handle guest complaints or special requests, communicate to management when necessary.
• Be capable of training and performing all duties required of all food and beverage outlet employees.
• Hold pre-meal meetings daily to monitor service and promote up-selling.
• Check staffing levels and adjust according to business demand.
• Requisition linen as needed.
• Ensure the property is free of trays and trash.
• Control payroll costs in food and beverage outlets.
• Ensure overall guest satisfaction.
• Greet or welcome everyone, warmly with a smile.
• Use eye and ear contact and guest’s name.
• Establish/anticipate needs.
• Solve and own all requests/complaints.
• Thank everyone.

Requirements

• At least 1 year of progressive experience in a hotel or a related field is required.
• Flexible and long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Skills

• Food & Beverage Outlets service
• Outlet promotions
• Recruitment
• Employee relations
• Training and development
• Motivating staff
• Coaching staff
• Monitoring expenses
• Controlling labor costs
• Guest service
• Up-selling

Location

• Yorkville

Work Type

• Full-time

Experience Level

• 1 year of progressive experience
• Previous supervisory/manager responsibility preferred

Education Level

• High School diploma or equivalent

Salary/Compensations

• $62,000.00/annual to $72,000.00/annual

Benefits

• Food and Beverage Discount
• RRSP Match
• Drycleaning
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short- and Long-term disability program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company
• Tool and shoe reimbursement

About the Company

• We’re Sonesta International Hotels.
• The 8th largest hotel company in the U.S.—and growing fast.
• An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
• Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
• Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
• We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
• We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

Equal Opportunity

• The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
• We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial, or Federal laws, rules, or regulations.
• Age
• Ancestry, colour, race
• Citizenship
• Ethnic origin
• Place of origin
• Creed
• Disability
• Family status
• Marital status (including single status)
• Gender identity, gender expression
• Receipt of public assistance (in housing only)
• Record of offences (in employment only)
• Sex (including pregnancy and breastfeeding)
• Sexual orientation.