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About the Role

Under supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associated records. This role is responsible for accomplishing varied and frequently non-routine assignments.

Responsibilities

• Perform initial and ongoing claims processing including setting up claims files for multiple lines of business, performing data entry, scanning documents, and preparing loss runs.
• Set up and maintain a diary of follow-up and deadline dates.
• Scan mail and label/print documents into appropriate file.
• Set up Travel Arrangements (airline, hotel, car services for Claims Attorneys) and enter travel expenses.
• Set up and maintain a registry of claim checks to be distributed.
• Review claim documents and prepare a basic summary detailing claim specifics.
• Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
• Assist Claims Attorneys with the management of litigation including initial contact with defense counsel and supplying defense counsel with all relevant documentation during the life of a claim.
• Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.
• Perform incoming and outgoing mail distribution.
• Provide ad hoc information as requested to support current work and special projects.
• Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.
• Perform general clerical duties such as copying, faxing, filing, data entry, indexing, scanning documents, preparing labels, answering phones, and operating departmental office equipment.

Requirements

• Possess and have ability to apply basic knowledge of principles, practices, and procedures.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
• Ability to review and revise correspondence.
• Excellent interpersonal skills.

Skills

• Microsoft Office package (Excel, Access, PowerPoint, Word)

Location

• Purchase, NY

Work Type

• Hybrid

Experience Level

• 2 Years of relevant and progressive administrative, clerical experience.

Education Level

• Minimum High School or GED preferred
• 2 Year / Associate Degree

Salary/Compensations

• $56,800-$85,200

Benefits

• Competitive salary and employee benefit package
• Strong learning culture
• Growth perspectives
• 6% 401K match
• 20 days of PTO and 2 Floating Days
• Paid parental leave

About the Company

• Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world.
• Every policy we write is special, enabling our clients to do amazing things.
• From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.
• Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion.
• Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference.
• Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.

Equal Opportunity

• Tokio Marine HCC is an equal opportunity employer that values diversity and inclusion.
• The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.
• The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions.
• Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.