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About the Role

The Library Project Manager will be responsible for all aspects of project management, coordination, and implementation relative to the gene mutant library and related businesses of Twist Bioscience, including Site Variant Libraries (SVL) and Combinatorial Variant Libraries (CVL). This role manages essential communications with customers, international sales & support, customer service, legal, and the library business group.

Responsibilities

Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team.
Respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries.
Maintain records.
Coordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team.
Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation.
Prepare and distribute quotes for libraries and other related business.
Maintain an up-to-date database of issued quotations.
Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments.
Maintain (transparent) accessible list of library WIP.
Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped.
Provide updates on project progress as agreed with certain customers.
Manage communication between customers and the internal team providing order fulfillment details and deliverables.
Follow regulatory and ISO 13485 requirements.
Perform any other ad hoc projects as required.

Requirements

2-3 years of relevant work experience in the life sciences or related field.
2 years in a customer facing role.
Customer communication from inquiry to delivery of services.
Understanding of services offering and customer workflows that the services offerings address.
Proven ability to work effectively with customers, internal operations and sales teams.
Demonstrated track record of managing projects that meet customer expectations.
General knowledge of library fabrication work flows.
This is not an IT related role.

Skills

Outstanding teamwork and communication skills.
Hands on, high energy, positive attitude with a can-do attitude that gets it done.

Location

California
San Francisco Bay Area

Work Type

Full-time

Experience Level

2-3 years

Education Level

Bachelor's degree in Biology, Chemistry or related Life Science.

Salary/Compensations

$99,000—$132,000 USD

Benefits

Eligible for bonus
Eligible for equity
Generous benefits package

About the Company

Twist Bioscience is a leading synthetic biology company.