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About the Role

The Patient Care Representative is responsible for the first impression when patients enter the clinic and provides physician/provider support. This role may also provide coverage for other administrative roles throughout the clinic.

Responsibilities

• Greet incoming patients or physicians, as per script.
• Obtain required patient identification, documentation and history following guidelines.
• Ensure patient has followed correct preparation for their exam.
• Ensure inquiries are answered or referred to the appropriate person.
• Assist patients requiring help in mobility.
• Maintain a clean and tidy reception area as per infection prevention and control guidelines.
• Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols.
• Ensure urgent patients are seen on a priority basis.
• Assist the physician or patient in locating a procedure time at another MHC clinic if the clinic does not offer the requested procedure.
• Assist Clinic Leader with turnaround report and private pay documentation.
• Assist technologist in preparing patients for diagnostic testing, including changing, guiding, assisting in mobility, and cleaning.
• Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients, if trained to do so.
• Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently.
• Assist with workflow of the clinic.
• Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner.
• Maintain accurate patient records and filing systems in accordance with Company and Ministry of Health requirements.
• Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).
• Observe and report all malfunctions in office equipment.
• Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.
• Maintain all required logbooks for infection prevention and control protocols.
• Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
• Follow all company and government regulations.
• Perform routine cleaning of work area and equipment as scheduled or needed.
• Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.
• Maintain and adjust to staffing rotation pattern as directed by manager or delegate.
• Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

Requirements

• 0-2 years of related experience.
• Any experience with ICMS/OBSP data entry is beneficial.
• Diploma in Medical Office Administration or related field.
• Computer literacy.
• Minimum typing speed of 35wpm.
• Must have excellent telephone etiquette.
• Good command of the English language, excellent communication, organizational and interpersonal skills are required.
• Ability to work independently and as part of a team.
• Adherence to PHIPA.
• A strong ability to multi-task.
• Maintain competence in position by attending staff meetings.
• CPR & First Aid Certification is encouraged.

Skills

• Medical Office Administration
• Computer literacy
• Typing
• Telephone etiquette
• Communication skills
• Organizational skills
• Interpersonal skills
• Ability to work independently
• Teamwork
• Multi-tasking
• PHIPA adherence
• CPR
• First Aid

Location

• Ontario

Work Type

• Full-time

Experience Level

• 0-2 years

Education Level

• Diploma in Medical Office Administration or related field

Benefits

• Employee assistance program (EAP)
• Opportunity to travel to other WELL Health Diagnostic Centres locations and earn travel premium & mileage
• Partnered with many schools & colleges to encourage continuing education programs
• Sign on bonus for specific locations
• Relocation benefits
• Competitive wages
• Medical and dental benefits
• Training & development assistance
• Various corporate discounts
• Unique benefits
• Referral bonuses
• Group medical benefits
• External wellness platforms
• Paid time off
• Exclusive perks through Perkopolis with 5,000+ discounts

About the Company

• WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario.
• More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services.
• We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.
• WELL Health Diagnostic Centres is a top employer of choice.
• We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry.
• We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.
• Accredited Patient Care: We’re Ontario’s only independent diagnostic health facilities that are Accredited with Exemplary.
• This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities.
• Canada’s Best Managed Companies: For 6 consecutive years, we’ve been selected among Canada’s Best Managed Companies.
• This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies.
• Great Place to Work: For 7 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders.
• We believe the quality of our patient care reflects the quality of our team of healthcare professionals.
• Consumer Choice Award: For 5 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area.
• The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms.
• Canada’s Top Growing Companies: The Globe and Mail’s Report on Business has selected WELL Health Diagnostic Centres in their ranking of Canada’s Top Growing Companies.
• This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years.

Equal Opportunity

• WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• WELL Health Diagnostic Centres is an equal opportunity employer.
• If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.