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About the Role

The Food and Beverage Supervisor oversees and assists with the daily operations of the Main Dining Room at The Olympic Club's City Clubhouse, also supporting banquets and club events. This role involves maintaining an on-the-floor presence, preparing staff schedules, ensuring adherence to service standards, and collaborating with various departments to guarantee food quality and guest satisfaction.

Responsibilities

• Supervise service in the main dining room, and banquets.
• Assist in the coordination of banquets and in-house special events with the Catering department.
• Floor supervision during restaurant and banquet service.
• Assist with overall direction, execution, coordination, and ongoing evaluation of the F&B and Banquet operations.
• Interact with members and ensure the quality of guest and member service.
• Maintain reservations via e-mail and phone and make updates to the Club website.
• Address employee issues on the spot and report them directly to Food and Beverage Director for resolutions.
• Hold accountable Olympic Club standards and procedures for the Food and Beverage staff including guest service standards and Food and Beverage guidelines set forth by the Food and Beverage Director.
• Conduct daily pre-shift meetings and assist with comprehensive training sessions to include service standards, daily operational updates, menu items/specials, and safety.
• Assist in expediting food in restaurants to monitor consistency and timeliness of service.
• Manage Northstar POS for food and wine menu revisions.
• Regular attendance required based on business expectations and needs.
• Adheres to all federal, state, local and San Francisco laws regarding health, safety, and employment.

Requirements

• Candidate should have a passion for creating outstanding guest service experience and be able to ensure that all member requests and expectations are met and exceeded daily.
• Candidates must be able to work proactively and anticipate service needs well as function team player.
• Candidate also must be able to think clearly, analyze, and resolve problems in a timely manner, while exercising good judgment in all situations.
• Strong computer skills, including Northstar POS, Excel and Outlook.
• Ability and knowledge to update the Club website.

Skills

• Northstar POS
• Excel
• Outlook
• Project management
• Oral communication
• Written communication
• Problem-solving
• Decision making
• Organizational skills

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Previous supervisory/management experience in a hospitality environment desired.

About the Company

• The Olympic Club is a private member athletic and country club in San Francisco.
• Members enjoy 2 campuses, 19 sports, world-renowned golf courses, exceptional social and athletic programs, 18 hotel rooms, and 5 Food & Beverage outlets.
• The City Clubhouse is located one block from Union Square and within easy walking distance of the Powell Street BART station.
• The Lakeside Clubhouse sits next to the ocean on the border of San Francisco and Daly City.

Equal Opportunity

• EOE M/F/D/V.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.