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About the Role

The Meeting and Event Management team is seeking an Associate Manager, Planning & Performance. This role is responsible for driving consistency, scalability, and operational excellence by leading the development and optimization of planning processes, standards, tools, and best practices. The position also provides leadership and coaching to a team of event planners and digital specialists, ensuring planning excellence across a diverse portfolio of internal and external meetings and events.

Responsibilities

Model and promote a culture of continuous improvement.
Drive efficiency gains, quality improvements, and consistency through new and improved processes aligned with business objectives.
Collaborate with partners and key stakeholder groups to reengineer existing processes, apply technology, design, test, and evaluate new process models, formulate business cases, and operationalize new models.
Manage the people side of change through communication, coaching, transition, and training to achieve operational excellence.
Communicate process impacts to stakeholders to ensure they understand process outcomes.
Look for continuous improvement opportunities based on best practices and strategic orientation in collaboration with cross-functional teams.
Assist in establishing team objectives.
Provide input for the annual expense budget for their team.
Provide input to help prioritize and assign process initiatives.
Develop training plans for new and existing employees to ensure continual growth.
Manage direct reports’ performance and compensation decisions.
Assist in the creation of department best practices.

Requirements

Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships, and provide influence.
Willingness to understand the event planning industry, culture, and nuances that impact processes.
Curious and creative problem solver capable of breaking down complex problems to identify and solve improvement areas.
Ability to analyze complex data to determine appropriate courses of action towards objectives.
Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment.
Ability to work with a high degree of detail and accuracy in a fast-paced environment.
Strong time management skills with the ability to prioritize competing projects.

Skills

Leadership
Coaching
Process Improvement
Operational Excellence
Change Management
SAP
Budgeting
Financial Systems
Presentation Skills
Relationship Building

Location

Remote

Work Type

Permanent
Full Time

Experience Level

Associate Manager
2+ years’ experience leading and delivering operational process improvements or initiatives
Demonstrated leadership experience

Salary/Compensations

$71,900 - $119,800 annually

Benefits

Career Development opportunities
Access to industry-leading learning programs
Up to $2,000 annually towards education reimbursement
Flexible health and dental benefits
$5,000 mental health benefit
In addition to regular vacation and personal days, volunteer day
Company-matching pension plan
Share ownership program
Additional investment options
Employee recognition programs
Service milestone celebrations
Employee discounts
Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.