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About the Role

Surefox North America is seeking an experienced mid-level Investigative Analyst with high integrity and professionalism to join their team. This role is vital in gathering, analyzing, and interpreting complex information and data to support security investigations and operations for a specific client. The position requires a high degree of trust, discretion, sound judgment, and the ability to maintain strict confidentiality.

Responsibilities

Represent Surefox to external clients in a professional manner and uphold Surefox’s high standards of professionalism, transparency, candor, confidentiality, and trust.
Serve as a direct support analyst to a specific client performing security investigation functions, including data analysis, investigative research, interviews, evidence collection, documentation, and preparation of comprehensive reports and briefings.
Apply critical thinking and analytical methodologies to identify relevant facts, patterns, relationships, risks, and investigative leads.
Proactively identify, locate, and secure relevant evidence and information beyond materials initially provided or specifically identified by the lead investigator.
Maintain accurate and comprehensive case documentation, including case information, evidence, involved parties, investigative activity, and other relevant records within designated investigative platforms.
Maintain strict confidentiality when handling sensitive information, investigations, client matters, and potentially objectionable data.
Coordinate daily activities with internal and external partners and assist with quality assurance efforts and the onboarding of security partners when appropriate.
Develop an understanding of key internal client stakeholders and VIP customers and ensure investigative support is aligned with their operational needs and priorities.
Support the development, documentation, implementation, and continuous improvement of operational standards, Standard Operating Procedures (SOPs), performance tracking mechanisms, and training documentation for the Security Investigations team.
Support scheduling, logistics, investigative platform administration, record keeping, and other program requirements necessary for effective Security Investigations operations.
Integrate into the Surefox team as a contributing member of Surefox’s overall security and investigative services offerings.
Provide input to the client and Surefox team on process improvements designed to increase the effectiveness, quality, and consistency of investigative support and enhance client satisfaction.
Travel approximately 25% in support of client requirements, primarily within the San Francisco Bay Area, with up to approximately 10% out-of-state travel.

Requirements

Demonstrated experience supporting complex investigations, security investigations, intelligence operations, corporate security, law enforcement, or other relevant investigative environments.
Ability to gather, analyze, interpret, and document complex information and data in support of investigations and security operations.
Ability to conduct interviews and appropriately collect, preserve, document, and manage investigative information and evidence.
Demonstrate a strong history of maintaining trust and strict confidentiality when handling sensitive information and situations.
Ability to identify investigative requirements and proactively pursue relevant evidence or information without requiring specific direction for every action.
Experience supporting security operations programs and developing or maintaining operational documentation, processes, or Standard Operating Procedures (SOPs).
Familiarity with physical security and investigative systems, including CCTV, access control/badging systems, reporting platforms, or similar technologies.
Ability to accurately track, document, organize, and report investigative activity, evidence, involved parties, and case progress.
Ability to communicate findings to a range of audiences in a clear, concise, and professional manner that enables decision makers to act quickly.
Demonstrate strong analytical, critical-thinking, organizational, and problem-solving skills with excellent attention to detail.
Ability to manage multiple tasks simultaneously, deliver investigative products and assessments in a timely manner, and function effectively in a high-paced business environment.
Demonstrate the ability to operate independently, exercise sound judgment, and execute assigned responsibilities with limited supervision.
Demonstrate the ability to coordinate effectively across functions and work collaboratively with internal and external stakeholders.
Ability to be flexible and rapidly adjust priorities, investigative approaches, and next steps based on changing circumstances or newly developed information.
Demonstrate a strong moral compass and the ability to conduct investigations objectively, professionally, and without bias.
Be a self-starter, intellectually curious about your craft and field of expertise, and consistently look for ways to improve yourself and the team around you.
Possess excellent customer service skills and maintain a friendly, professional appearance and demeanor.
Must pass a thorough background check and maintain authorization by Surefox North America permitting access to confidential information at a level required for this position.
Computer skills, including experience with Microsoft Office, Google Platforms, investigative databases, and related reporting systems.
Must have the ability to speak, read, and write English.
Must have a high school diploma or GED.

Skills

Data analysis
Investigative research
Interviews
Evidence collection
Documentation
Report preparation
Briefing preparation
Critical thinking
Analytical methodologies
Case management
Confidentiality
Quality assurance
Process improvement
Microsoft Office
Google Platforms
Investigative databases
Reporting systems

Location

Foster City, California

Work Type

In office
Full-time

Experience Level

Mid-level
5–7 years of experience in an Investigative Analyst, Security Investigations, Corporate Security Operations, Intelligence, Law Enforcement, or comparable role (desired)
Experience performing investigative or analytical duties within law enforcement, intelligence, private-sector security investigations, or corporate security environments (desired)
Experience performing complex data analysis in support of investigations (desired)
Experience conducting investigative interviews and preparing professional investigative reports and executive-level briefings (desired)
Experience supporting or developing operational standards, Standard Operating Procedures (SOPs), training documentation, or performance measurement systems (desired)
Experience working with CCTV, access control/badging systems, case management platforms, investigative reporting systems, or similar security technologies (desired)
Experience coordinating with external security service providers, agencies, vendors, or other investigative partners (desired)
Experience supporting executive-level leaders, VIP stakeholders, or other high-priority internal customers and understanding their needs as senior decision makers (desired)
Experience with performance measurement, quality assurance, and continuous improvement within security or investigative programs (desired)

Education Level

High school diploma or GED
Bachelor’s degree in Criminal Justice, Security Management, Business Administration, or a related field, or equivalent practical experience (desired)

Salary/Compensations

$110,000.00 - $119,000.00

Benefits

Competitive benefits package offered
401(k) plan with competitive employer match

About the Company

Surefox North America is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals.
We encourage veterans and candidates that are currently in the military reserve to apply, and welcome all who embrace a passion for protection to consider the Surefox team.