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About the Role

MLSE is seeking a passionate individual to join their team, united by purpose to deliver the ultimate fan experience. This role is crucial in building the future of sport and entertainment.

Responsibilities

• Lead by example and provide ongoing coaching, training, and motivation to the restaurant team.
• Collaborate with the restaurant manager to prepare and organize seating plans.
• Ensure pre-opening duties are completed and staff are assigned sections.
• Verify the accuracy of incoming deliveries and ensure they are correctly secured.
• Assist in expediting food orders to all sections of the restaurant.
• Resolve order discrepancies quickly.
• Supervise the floor during service and respond to guest concerns.
• Ensure closing duties are completed accurately.
• Document service issues and resolutions.
• Assist with administrative functions, including employee performance reviews.
• Accurately and efficiently administer scheduling and attendance records.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the Occupational Health & Safety Act.
• Perform other duties as required.

Requirements

• Must be available to work evenings, weekends, and holidays as required.
• 2+ years of supervisory or management experience in a high-volume restaurant.
• Solid understanding and practical knowledge of restaurant business principles and service etiquette.
• Comprehensive knowledge and experience of cocktails, wine, beer, and bartending operations.
• Effective team management experience.
• Smart Serve Certification is required.
• A proactive approach toward day-to-day activities and shifting demands.
• Comprehensive knowledge of food service.
• Competent with POS (Point of Sales).
• An aptitude for identifying and assessing details.
• Exceptional interpersonal and communication skills.
• Proven ability to perform well under pressure and manage multiple priorities simultaneously.
• Work in compliance with the provisions of the Occupational Health.

Skills

• Team Management
• Restaurant Business Principles
• Service Etiquette
• Cocktail Knowledge
• Wine Knowledge
• Beer Knowledge
• Bartending Operations
• Food Service Knowledge
• POS Systems
• Interpersonal Skills
• Communication Skills
• Problem-Solving
• Time Management

Location

• Toronto

Work Type

• Full-time
• Evenings
• Weekends
• Holidays

Experience Level

• 2+ years supervisory or management experience

Education Level

• Smart Serve Certification

Salary/Compensations

• $26 / hour

About the Company

• Maple Leaf Sports & Entertainment Partnership (MLSE) delivers the ultimate fan experience by lifting trophies, spirits, and communities.
• MLSE is a team of passionate people, boldly building the future of sport and entertainment.
• MLSE owns and operates the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), and development teams.
• MLSE venues include Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.
• MLSE operates dining establishments including e11even, Real Sports, and club spaces.
• MLSE Foundation and MLSE LaunchPad use the power of sport to help youth facing barriers.
• MLSE has invested more than $45 million into Ontario communities since 2009.

Equal Opportunity

• MLSE is committed to building an equitable, diverse and inclusive organization.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
• If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com.