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About the Role
Join Ten Group as a Dining Reservations Concierge and curate unforgettable dining experiences for members. You will build relationships with top chefs and exclusive restaurants in New York City to ensure members enjoy exceptional culinary delights.
Responsibilities
- Manage reservation requests with flair and attention to detail to create personalized dining experiences.
- Connect with members via phone and email, sharing passion for food and insights on dining trends.
- Stay updated on seasonal menus, special events, and emerging dining hotspots.
- Collaborate with restaurant partners to ensure flawless reservation execution.
- Represent Ten at industry events to build connections and expand the culinary network.
Requirements
- Minimum of 2 years of experience in luxury dining, hospitality, or concierge services.
- In-depth knowledge of the NYC food scene.
- Ability to juggle reservations and requests while maintaining member satisfaction.
- Customer-focused with a keen eye for detail.
- Skilled in tailoring experiences to individual member preferences.
- Exceptional communication and relationship-building skills.
- Familiarity with CRM systems, Microsoft Office Suite, and reservation tools like OpenTable.
- Eagerness to learn and explore culinary trends.
- Ability to handle urgent requests calmly and professionally.
Skills
- Culinary knowledge
- Concierge services
- Customer service
- Relationship building
- Communication
- Organization
- Attention to detail
- CRM systems
- Microsoft Office Suite
- OpenTable
Location
- New York City, NY
Work Type
- Onsite
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- Competitive salary
- Quarterly performance based bonuses
Benefits
- Health/dental/vision insurance
- 401k match
- Generous PTO
- Commuter benefits
- Lifestyle discounts
- Global client network access
- World-class training
- Mentorship
- Advancement opportunities
- Regular appraisals
- Exclusive recognition programs
About the Company
- Ten Group is a leading lifestyle management company.
- The company is a Certified B Corp committed to diversity, inclusivity, and positive impact.