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About the Role

The Senior Sales Associate supports clinic operations by leading on the sales floor and ensuring a high-quality client experience. This role acts as an experienced peer leader, driving sales, guiding team members, and ensuring operational tasks are completed accurately and efficiently.

Responsibilities

• Lead by example in achieving daily sales and conversion goals.
• Educate clients on products, memberships, and treatments.
• Support retention and loyalty programs through relationship building and consistent follow-up.
• Reinforce service standards and brand values during client interactions.
• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
• Ensure cleanliness, organization, and merchandising standards are consistently met.
• Execute operational checklists and compliance tasks.
• Support onboarding and training of new team members.
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.
• Foster a supportive, inclusive environment that encourages collaboration and growth.
• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.
• Maintain professional conduct consistent with company standards.
• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in-clinic activations, promotional events, or marketing initiatives.
• Provide occasional coverage for peer shifts to ensure continuous operations.

Requirements

• Must be available and able to work weekends (sat AND sun) regularly.
• Must be available to work during Clinic Operating Hours.
• Must be able to commit to a schedule made 60 days in advance.
• Ability to commute to home clinic location and periodically travel to other clinics to provide coverage as needed.
• Minimum 1–2 years of retail, hospitality, or service experience required.
• Leadership or keyholder experience preferred.
• Must be at least 18 years of age to apply.

Skills

• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.
• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem-solving abilities.
• Reliable, proactive, and accountable in daily execution.

Location

• NYC - Upper East Side

Work Type

• Part-Time
• On-site

Experience Level

• Senior

Salary/Compensations

• $24/hr base

Benefits

• Complimentary Employee Treatment & Product Discount Program
• Employee Assistance Program (EAP)
• Extensive Holiday Policy
• Supportive work environment focused on growth and development
• Safe space for feedback and sharing needs

About the Company

• Skin Laundry is committed to your growth and prioritizes its team members.
• The company believes in leading team members rather than managing them, fostering a supportive and uplifting environment.
• Skin Laundry promotes a 'Speak Up Culture' where feedback is valued.
• The company culture is built on hiring humble, kind, and self-aware individuals, with zero tolerance for bullying, gossip, racism, or discrimination.
• Skin Laundry is enthusiastic about transforming the skin care & beauty industry.

Equal Opportunity

• Skin Laundry is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
• Skin Laundry believes that diversity and inclusion among its teammates is critical to its success as a global company, and it seeks to recruit, develop and retain the most talented people from a diverse candidate pool.
• Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.