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About the Role
As a Service/Route Coordinator at Culligan by WaterCo, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. This role is ideal for an organized, customer-focused professional who thrives in a fast-paced environment and enjoys problem-solving and optimizing processes.
Responsibilities
- Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
- Provide in-person customer support and assist with service-related questions
- Optimize service schedules and assign routes to ensure efficiency for field technicians
- Set up and maintain customer accounts
- Track service completion and collaborate with field teams to resolve scheduling conflicts
- Process invoices, work orders, and discounts to ensure accuracy and compliance
- Support field teams with real-time coordination and communication
- Monitor daily call volumes and propose process improvements
Requirements
- 1+ years of customer service experience, route coordination or operations (preferred)
- High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
- Proficiency in Microsoft Word and Excel
- Experience with IFS, Salesforce or similar systems
- Strong communication and organizational skills
- Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment
Skills
- Customer service
- Route coordination
- Operations
- Microsoft Word
- Microsoft Excel
- IFS
- Salesforce
- Communication
- Organization
- Problem-solving
- Prioritization
- Adaptability
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ years experience preferred
Education Level
- High school diploma or GED
- Associate's degree preferred
- Bachelor's degree preferred
Salary/Compensations
- $22.00/hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(K) retirement plan
- Exclusive Culligan Product Discounts
- Paid Time Off (PTO)
About the Company
- Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications.
- Received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating.
- Famous iconic “Hey Culligan Man” tagline.
- Leads the industry in service, support and product innovation since introducing the first water softener in 1936.
- Over 800 dealers worldwide and offices in over 90 countries.
- The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives.
- The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.
Equal Opportunity
- Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
- Culligan by WaterCo is an Equal Opportunity Employer.