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About the Role

The Field Service Technician III is a Master-level technician responsible for advanced diagnostics, troubleshooting, and repair of complex mechanical, electrical, and electronic systems on transit vehicles. This role serves as a subject matter expert (SME) on the product and plays a critical role in ensuring service excellence. In addition to hands-on technical work, the Technician III leads service projects, provides remote and on-site technical assistance, and trains and mentors junior technicians. This position also contributes to production quality control, engineering product improvement, and continuous improvement initiatives across the service and warranty organization. The Technician III may also be called upon to deliver technical training to external customers or support production training efforts.

Responsibilities

Perform advanced troubleshooting and diagnostics on electrical, mechanical, and pneumatic systems.
Lead complex service or repair projects with minimal supervision.
Calibrate, repair, and maintain critical system components and safety equipment.
Mentor and train junior service technicians (Service I & II).
Provide remote and on-site technical assistance.
Complete and review service documentation for accuracy and completeness.
Coordinate with engineering, production, or OEM partners to resolve service issues.
Maintain tools and equipment in safe, functional condition.
Adhere to and promote company safety policies and procedures.
Identify areas for improvement and provide input on service process enhancements.
Support production quality control and engineering product improvement initiatives.
Participate in training to stay up to date with evolving technologies.
Deliver technical training to external customers or internal production teams as needed.

Requirements

5+ years of relevant service/repair experience in a manufacturing, automotive, or equipment-based environment.
Travel Requirement: This role requires regular travel, including air travel, to customer sites, vendor locations, or company facilities. Approximate travel: 70% of the time.
Expert knowledge of mechanical, hydraulic, electrical, and diagnostic systems.
Strong leadership, mentorship, and project coordination skills.
Excellent problem-solving and troubleshooting ability.
Ability to read and interpret blueprints, electrical diagrams, and technical manuals.
Proficient with diagnostic software and tools.
Strong verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.
Willing and able to travel frequently, including overnight and emergency assignments.
Physically able to perform demanding tasks in diverse field environments.
Knowledge of safety standards and regulatory compliance.
Must maintain all necessary identification and documentation (e.g., valid driver’s license, government-issued ID, or passport) to travel by air for work.
Valid driver’s license; must be able to obtain a commercial license.
High school diploma or GED required.

Skills

Advanced diagnostics
Troubleshooting
Repair of complex mechanical, electrical, and electronic systems
Project leadership
Remote technical assistance
On-site technical assistance
Mentoring
Training
Quality control
Product improvement
Service process enhancement
Diagnostic software
Diagnostic tools

Location

San Francisco, CA

Work Type

Full-time

Experience Level

Master-level technician
5+ years of relevant service/repair experience

Education Level

High school diploma or GED
Associate degree or vocational training in a technical field preferred
Certifications (ASE, EPA, etc.) a plus

Salary/Compensations

$38.00 - $45.00/hr.

Benefits

Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
401(k) with employer match
Paid time off and twelve (12) paid holidays
Employee referral program
Career growth and development opportunities

About the Company

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada.
At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.
Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process.
Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide.
We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.
ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.
We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.

Equal Opportunity

ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws.
We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities.
We actively encourage qualified candidates from all backgrounds to apply and join our team.
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate’s qualifications and experience, with opportunities for growth and increases over time.