Customer Relationship Account Manager at Badger Industrial Trucks Inc | New Berlin, WI, US | Rezi

Customer Relationship Account Manager at Badger Industrial Trucks Inc

Customer Relationship Account Manager

Badger Industrial Trucks Inc · New Berlin, WI, US

1 weeks ago

Customer Relationship Account Manager

Badger Industrial Trucks Inc · New Berlin, WI, US

10 days ago
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About the Role

Badger ToyotaLift is seeking a highly organized and motivated sales professional to support the aftermarket sales team in maintaining an existing book of business and driving new customer development within a defined territory.

Responsibilities

  • Maintain and grow existing customer relationships while identifying opportunities to increase customer loyalty and service penetration.
  • Identify opportunities to sell parts, planned maintenance agreements, repairs, batteries, tires, operator training, fleet optimization solutions, and other aftermarket products and services.
  • Demonstrate success in prospecting and developing new customer opportunities.
  • Develop and execute a territory sales plan to maximize customer retention, account growth, and new business development.
  • Conduct all business with honesty, integrity and professionalism, while building and maintaining strong relationships with professional buyers.
  • Perform regular customer-facing visits, meetings, and interactions within the assigned territory to support relationship development, identify customer needs, and promote aftermarket solutions.
  • Develop a thorough understanding of Company products and competitive offerings to effectively specify, recommend and sell aftermarket products supporting material handling equipment.
  • Meet established sales, customer retention, and business development objectives.
  • Maintain accurate customer records, activities, opportunities, and communications within HubSpot CRM, including entering and updating customer data in a timely manner.
  • Foster positive, collaborative working relationships with internal teams.
  • Communicate customer needs and equipment opportunities to the appropriate departments while identifying solutions that align with the customer's best interests.
  • Communicate and follow up on all service department estimates in a timely manner.
  • Perform other duties as assigned.

Requirements

  • Must possess a valid driver’s license, the ability to maintain a good driving record, and valid car insurance.
  • Bachelor’s Degree preferred.
  • Minimum of 2-3 years of outside sales, account management, or customer relationship experience preferred.
  • Excellent written and verbal communication skills.
  • Results driven with strong attention to detail and effective time management skills.
  • Knowledge of software programs, including Microsoft Office Suite and CRM databases.
  • Must uphold the Atlas Core Values: Promote Integrity, Value People, Passion for Winning, Embrace Community, Continuous Improvement.
  • This position is primarily performed in an office setting and involves prolonged periods of sitting and computer use.
  • Occasional physical activities may be required, including, but not limited to, standing, bending, crouching, twisting, pulling, pushing, and lifting (typically up to 80 lbs.), as needed.
  • Regular travel within an assigned territory is required; the ability to operate a motor vehicle is necessary for this role.

Skills

  • Microsoft Office Suite
  • CRM databases
  • Sales
  • Account Management
  • Customer Relationship Management

Location

  • Defined territory

Work Type

  • Full-time
  • Office setting
  • Travel within assigned territory

Experience Level

  • 2-3 years preferred

Education Level

  • Bachelor’s Degree preferred

Benefits

  • Medical
  • Dental
  • Vision plans
  • HSA options
  • FSA options
  • Company-paid life insurance
  • Short-term disability plans
  • Long-term disability plans
  • 401(k) plan with company match
  • Tuition reimbursement benefits

About the Company

  • Badger ToyotaLift is part of the Atlas Companies, an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment, and innovative solutions for companies of all sizes.
  • Atlas has a strong, people-first culture with a commitment to excellence, core values, and professional development opportunities.
  • Atlas enjoys bringing teams together through events such as food trucks, BBQ’s, holiday parties, celebration lunches, and sporting events.
  • Atlas values personal/family time and offers a Monday-Friday schedule.
  • Atlas associates receive generous paid time off AND 8 paid holidays.
  • Atlas supports professional advancement through tuition reimbursement benefits and internal growth opportunities.

Equal Opportunity

  • Atlas is proud to be an Equal Opportunity Employer (veterans and individuals with disabilities included) and Drug Free Workplace.