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About the Role

Samsung Ads is seeking a Customer Success Manager to support the Mobile (MX) Ad Sales team and contribute to quarterly revenue goals. This role involves partnering with Sellers on key accounts and verticals to provide seamless end-to-end support, focusing on excellent customer service, campaign performance, and successful renewals. The ideal candidate will possess a strong understanding of the digital and programmatic advertising landscape.

Responsibilities

Align directly with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and campaign insights & reports.
Serve as the lead contact for all day-to-day client communication, ensuring exceptional service and timely troubleshooting.
Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations, and final campaign review.
Communicate upcoming campaigns, requirements, and guidance on discussed KPIs to internal product and operations teams.
Maintain strong knowledge of the Samsung Ads platform and offerings to serve as a go-to resource and drive upsell opportunities.
Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.
Collaborate with the Marketing team for custom ideation and marketing solutions, providing specific overviews of client objectives and goals.
Educate and guide new and existing clients on best practices, onboard new clients, and proactively address areas needing improvement.
Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

Requirements

5+ years working in an organization supporting the Advertising Sales function, specifically within an Account Management role.
Must be task-driven with the ability to produce and hit key deliverable deadlines in a fast-paced environment.
Attention to detail, ability to multitask, and strong organizational skills required.
Experience working directly with clients and ability to present during meetings.
Deep understanding of the digital advertising space, with knowledge of the programmatic landscape.
Bachelor’s degree required.
Experience working on Owned and Operated in-app properties, especially Weather or location-based opportunities (Preferred).

Skills

Customer service
Campaign performance
Digital advertising
Programmatic platforms
Account management
Media planning
Client communication
Troubleshooting
Campaign optimization
Upselling
Marketing solutions
Best practices
Sales growth

Location

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree

About the Company

Samsung Electronics is a global leader in Technology, opening new possibilities for people everywhere.
Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions.
Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading Technology companies and become recognized as one of the top 10 global brands.
Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

Equal Opportunity

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Samsung is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.