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About the Role

This position supports the City of Austin’s Learning, Engagement & Development (LEAD) Office, providing business, analytical, and project support across the office's programs and strategic initiatives. The role involves research, analysis, drafting communications, tracking projects, and improving business processes, impacting employees, leaders, and departments across the City of Austin.

Responsibilities

• Conduct research and analysis.
• Draft memos, reports, presentations, and executive briefing materials.
• Track projects, priorities, and deliverables.
• Analyze program and performance information.
• Support procurement and vendor activities.
• Develop and maintain SharePoint resources.
• Document and improve business processes.
• Assist in planning, executing, and closing projects.
• Develop and maintain databases for data analysis and research.
• Assist in preparing recommendations for policy, procedure, and process changes.
• Write reports summarizing findings, data collection, and implementation options.
• Establish project schedules and maintain project status reports.
• Communicate project/process status.
• Conduct research, analyze trends, and evaluate alternatives.
• Facilitate and document meetings, action items, and processes using flowcharting.
• Maintain positive working relationships with stakeholders.
• Support high-visibility projects and strategic priorities.
• Coordinate multiple projects and initiatives by tracking timelines, deliverables, action items, decisions, and status.
• Facilitate meetings and process-improvement sessions.
• Analyze program, project, and performance information to aid decision-making.
• Administer and maintain LEAD’s SharePoint sites, resources, and content.

Requirements

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job.
• One (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.
• Demonstrated experience supporting senior leadership through executive-level research and communications.
• Demonstrated experience coordinating multiple concurrent projects and tracking timelines, deliverables, action items, and status.
• Demonstrated experience documenting and improving business processes.
• Demonstrated experience supporting procurement and vendor activities, including ProCard purchasing or comparable purchasing-card responsibilities.
• Experience with Workday or a comparable enterprise system, including extracting, analyzing, and reporting data.
• Advanced proficiency with Microsoft 365 tools, particularly Excel, PowerPoint, SharePoint, Word, and Teams.
• Experience developing professional business materials, reports, and presentations.
• Ability to travel to multiple work locations.
• A detailed and complete City of Austin application is required.
• Resume is required to be considered for this position.
• Verification of education will be required if selected for an interview.
• Proof of education from an accredited organization or institution is required.
• Proof of professional licenses or certifications is required.
• If in the military or a veteran, a copy of your DD-214 is required prior to confirming a start date.

Skills

• Exceptional writing and communication.
• Highly organized.
• Analytical.
• Resourceful.
• Ability to manage multiple priorities independently.
• Business strategies, objectives, planning, development, and management processes.
• Process improvement.
• Research methodologies.
• Cost/benefit analysis.
• Statistics.
• Financial modeling.
• Applicable City of Austin, state, and federal statutes, ordinances, and codes.
• Performance measures.
• Quality improvement programs.
• Project management methods.
• Oral and written communication using a variety of formats.
• Using computers and related software applications.
• Data analysis.
• Problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.
• Facilitation.
• Judgment.
• Microsoft 365 tools (Excel, PowerPoint, SharePoint, Word, Teams).

Location

• Austin, TX

Work Type

• Hybrid
• Full-time

Experience Level

• 1 year experience related to the job
• Experience may be substituted for education up to a maximum of four (4) years
• Demonstrated experience supporting senior leadership
• Demonstrated experience coordinating multiple concurrent projects
• Demonstrated experience documenting and improving business processes
• Demonstrated experience supporting procurement and vendor activities
• Experience with Workday or a comparable enterprise system
• Advanced proficiency with Microsoft 365 tools

Education Level

• Bachelor’s degree from an accredited college or university with major coursework in a field related to the job

Salary/Compensations

• $62,280.00 - $77,850.00

Benefits

• Low-cost medical, dental, vision.
• Paid leave time.
• Highly competitive retirement plan.
• Training opportunities.
• Generous leave.
• Work-life balance programs.
• Extensive benefits.
• City of Austin Employees' Retirement System.
• Wellness programs.
• On-site fitness centers.
• Mental health support.
• Professional development opportunities.

About the Company

• At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
• Our guiding principles are Empathy, Ethics, Excellence, Engagement, and Equity.
• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
• By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
• The City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
• The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.