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About the Role

Live Nation Entertainment is seeking a passionate and motivated individual to join our team. This role focuses on creating a welcoming environment for guests, understanding their needs, and enhancing their experience within our venues. You will assist in sales and execution of VIP spaces, leveraging extensive knowledge of venue and event details to ensure guest satisfaction.

Responsibilities

• Create a warm and inviting environment for all guests.
• Understand guest needs and recommend various spaces to enhance their experience.
• Assist in the nightly sales and execution of VIP spaces.
• Ensure guests' experience is maximized through extensive knowledge of venue and event details.
• Lead and direct guests to various areas in a personable and inclusive manner.
• Assist with executing event day operations within premium spaces, including guestlist and registration, VIP experiences, handling vendors, talent, and meet n’ greets.
• Assess situations from afar and intercept to help guests if needed.
• Utilize table management systems accurately.
• Communicate necessary guest information to internal stakeholders.
• Assist with opening or closing tasks as needed.
• Perform other job-related duties as required.

Requirements

• 2+ years of experience in a fast-paced hospitality environment.
• VIP hospitality or concierge experience is a strong asset.
• Previous sales background in a retail or hospitality environment is strongly preferred.
• Experience using a reservation system; familiarity with SevenRooms is a strong asset.
• Ability to make every guest experience memorable and special.
• Humble, kind-spirited, and reliable with a passionate and confident attitude.
• Ability to be respectful and professional while also being fun and jovial.
• Ability to juggle and execute competing priorities while remaining calm and clear.
• Strong attention to detail and customer service skills.
• Ability to take direction and work calmly and effectively under pressure.
• Strong work ethic with a high sense of responsibility in an ever-changing environment.
• Ability to work independently and within a team to juggle multiple prioritized tasks.
• Must be able to work evenings, weekends, and holidays as required.
• Must possess work authorization that does not require sponsorship.

Skills

• Hospitality
• VIP Hospitality
• Concierge
• Sales
• Reservation Systems
• Customer Service
• Attention to Detail
• Communication
• Teamwork
• Problem-Solving

Location

• Ontario

Work Type

• Full-time
• Evenings
• Weekends
• Holidays

Experience Level

• 2+ years

Salary/Compensations

• $20/hr

About the Company

• Live Nation Entertainment is the world’s leading live entertainment company.
• Comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
• Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
• Live Nation Media & Sponsorship creates strategic music marketing programs connecting over 1,200 sponsors with 145 million fans annually.

Equal Opportunity

• Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law.
• Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.