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About the Role
Lead, grow, and develop a market-leading crisis management, business continuity, and organizational resilience practice within Marsh Risk Pacific. This senior leadership role requires technical expertise, commercial acumen, business development capability, client leadership, and practice management to ensure high-quality delivery, market building, proposition strengthening, team development, and sustainable revenue and profitability.
Responsibilities
- Set and deliver the strategic direction and growth plan for the Crisis Management and Business Continuity practice.
- Develop differentiated, commercially compelling propositions aligned to client needs, regulatory expectations, and emerging risks.
- Strengthen market leadership across crisis preparedness, business continuity, operational resilience, response, and recovery.
- Own revenue growth, pipeline health, and market penetration for the practice.
- Originate and convert opportunities through strong executive relationships and trusted-adviser engagement.
- Lead major proposals, pitches, and commercial negotiations.
- Serve as a senior technical authority and trusted adviser to boards, executives, and crisis and continuity leaders.
- Lead complex, high-profile engagements from scoping through delivery and executive-level presentation.
- Translate technical findings into practical, prioritized, and commercially relevant recommendations.
- Own commercial and operational performance, including profitability, utilization, pricing, and delivery governance.
- Build, lead, and develop a high-performing team, including capability planning, recruitment, retention, and succession.
- Collaborate across enterprise risk, cyber, insurance, claims, analytics, security, and industry specialists to deliver integrated client solutions.
Requirements
- Significant experience in crisis management, business continuity, operational resilience, emergency management, risk consulting, or a related field.
- Proven experience leading a professional services practice, service line, or substantial consulting portfolio.
- Strong technical knowledge of crisis management and business continuity standards, frameworks, and operating models.
- Demonstrated experience advising boards, executives, and senior crisis and resilience stakeholders.
- A strong record of originating, developing, and converting consulting opportunities.
- Demonstrated commercial ownership across revenue, pipeline, profitability, utilization, and delivery performance.
- Experience leading complex client engagements and multidisciplinary consulting teams.
- Executive presence with the ability to influence, challenge, and build trust.
Skills
- Strategic Leadership
- Results Focused
- Communication and Influence
- Innovation
- Collaboration
- Decision Making
Location
- Melbourne
- Sydney
Work Type
- Hybrid
Experience Level
- Senior Leadership
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Talented colleagues
- New solutions creation
- Impact for colleagues, clients and communities
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- For more information, visit marsh.com, or follow us on LinkedIn and X.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- Applications will only be considered from candidates who have the appropriate approval to work in Australia.
- Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.