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About the Role

We are seeking a strategic, customer-focused Senior Account Manager to manage and expand a portfolio of European customers, primarily in Germany, the UK, and France. This role focuses on driving retention, adoption, and expansion by fostering strong customer relationships and aligning Aurora's solutions with their business objectives.

Responsibilities

• Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope
• Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
• Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
• Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
• Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
• Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
• Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

Requirements

• 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
• A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
• Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
• The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
• Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
• Excellent communication and collaboration skills; you work well across teams and make things happen
• Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce
• Professional proficiency in English
• German or French language skills are a strong plus given our core European markets

Skills

• Account Management
• Customer Success
• SaaS Sales
• Energy Technology
• Commercial Acumen
• Negotiation
• Strategic Account Planning
• Relationship Building
• Data Analysis
• Customer Insights
• Communication
• Collaboration
• Organizational Discipline
• CRM (Salesforce)
• English Proficiency
• German Language Skills
• French Language Skills
• Solar Industry Experience
• Clean Energy Experience
• Climate Tech Experience
• Solar Design Platforms
• Project Development Workflows
• Consumption-based SaaS Models
• High-growth Company Experience
• Remote-first Company Experience
• European Market Experience

Location

• London, UK

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• Work-from-home stipends for home office setup, internet, and co-working spaces
• Flexible paid time off including statutory vacation and sick leave
• Additional parental leave
• Standard laptop
• Annual healthcare budget through AXA

About the Company

• Aurora is on a mission to create a future of solar for all.
• Our award-winning software puts the power of data and technology into the hands of every solar professional to make solar adoption simple and predictable.
• Our software has designed millions of solar projects so far, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale.
• We’ve been named one of "The Best Remote Companies" by BuiltIn.com and have been recognized for the second time as a Certified Green Business (CGB) with the city of San Francisco.
• We’re in this together to support the world’s transition to solar.
• Aurora currently has teams within the US, Canada, Poland, and Germany with additional locations on the horizon.
• We’re united in our work to support the world’s transition to solar!

Equal Opportunity

• Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all.
• We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.
• We encourage you to apply even if you believe that you do not meet all of the above criteria!
• Aurora is committed to creating an inclusive and accessible experience for all candidates.
• If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.