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About the Role

The Attraction Manager is a key member of the management team, responsible for the overall leadership, operational performance, financial results, safety, and guest experience of the Attractions Department. This role involves managing the department, directing staff, and making decisions that impact efficiency, profitability, and guest satisfaction.

Responsibilities

• Direct, supervise, and manage the daily operation of the Attractions Department.
• Establish operational priorities and ensure department goals are achieved.
• Exercise independent judgment in resolving operational issues, staffing concerns, guest service matters, and safety issues.
• Develop departmental policies, procedures, and best practices consistent with company standards.
• Monitor department performance and implement operational improvements to increase efficiency and profitability.
• Recruit, interview, select, onboard, train, coach, develop, evaluate, and retain department personnel.
• Direct the work of Attractions Supervisors and Team Members.
• Prepare work schedules based upon business needs, labor budgets, and forecasted volume.
• Conduct performance evaluations and provide ongoing coaching and development.
• Administer corrective action, performance improvement plans, and disciplinary measures.
• Make recommendations regarding hiring, promotion, compensation adjustments, transfers, and termination that are given particular weight by executive leadership.
• Ensure compliance with all company policies and employment practices.
• Manage departmental labor costs and operating expenses while maintaining service standards.
• Monitor productivity, staffing levels, and operational efficiency.
• Analyze business trends, guest traffic, and financial performance to make informed operational decisions.
• Assist in developing and managing departmental budgets.
• Recommend capital improvements and equipment purchases.
• Maintain inventory controls and oversee departmental supplies and equipment.
• Ensure exceptional guest service standards throughout all attractions.
• Resolve escalated guest concerns and service recovery situations using sound business judgment.
• Monitor guest satisfaction and implement continuous improvement initiatives.
• Promote a culture focused on hospitality, professionalism, and operational excellence.
• Ensure all attractions operate in compliance with company policies, manufacturer guidelines, and applicable federal, state, and local regulations.
• Conduct regular operational and safety inspections.
• Partner with Maintenance to ensure preventative maintenance programs are completed.
• Lead accident investigations and implement corrective actions when appropriate.
• Ensure all team members receive required operational and safety training.
• Collaborate with Food & Beverage, Events, Maintenance, Facilities, and other departments to maximize operational effectiveness.
• Serve as Manager on Duty as assigned, providing leadership for the entire facility.
• Participate in strategic planning and facility leadership meetings.
• Support company initiatives and organizational objectives.

Requirements

• Minimum of three years of progressive management experience in family entertainment centers, hospitality, attractions, amusement, recreation, restaurant, or similar high-volume operations.
• Demonstrated experience supervising multiple employees and developing frontline leaders.
• Experience making employment decisions involving hiring, coaching, discipline, scheduling, and performance management.
• Strong financial acumen with experience managing labor budgets and operating expenses.
• Excellent organizational, communication, leadership, and problem-solving skills.
• Proven ability to exercise sound judgment and make independent business decisions.
• Proficiency with Microsoft Office Suite and operational management systems.
• High School Diploma or GED required.
• Ability to stand and walk for extended periods.
• Fluent in written and verbal communication in English.
• Ability to occasionally lift and move up to 50 pounds.
• Ability to work in a fast-paced entertainment environment.
• Ability to respond quickly to operational or emergency situations.

Skills

• Leadership
• Operational Performance Management
• Financial Management
• Guest Experience Management
• Safety Management
• Staff Development
• Problem-Solving
• Communication
• Organizational Skills
• Microsoft Office Suite Proficiency
• Operational Management Systems Proficiency

Location

• Syracuse, NY

Work Type

• Full-time
• Exempt
• Management

Experience Level

• Management

Education Level

• High School Diploma or GED
• Associate's degree preferred
• Bachelor's degree preferred

Salary/Compensations

• Competitive Salary

Benefits

• Performance Bonus Opportunity
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Birthday Off
• 401(k) with Company Match
• Company Paid Life Insurance
• Employee Assistance Program
• Complimentary Attractions Access
• Employee Meal Benefit
• Career Development and Advancement Opportunities

About the Company

• Apex Entertainment is a company operating in the entertainment industry.