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About the Role

Oversee internal and external access control, CCTV, lost and found, workplace safety and health standards, workplace violence prevention and response, and incident response and investigation. Develop and implement comprehensive emergency response and crisis management plans. Ensure full compliance with local security and safety laws, fire safety codes, and regulatory requirements. Partner with local authorities and emergency services to maintain effective intelligence, communication, and rapid response capabilities. Oversee the choice, placement, and performance of security technologies, including CCTV, access control, and alarm systems. Work with all departments to ensure safety practices are being followed, with attention to chemical storage and use, slip/trip/fall hazard removal, fire and carbon monoxide detection / response, machine guarding, safe manual material handling practices (including ergonomics, lifting techniques, and task design), contractor management, and injury and illness prevention. Some properties provide water rescue services, manage their own firefighting teams and equipment, deal with hazardous wildlife, or have responsibility for childcare facilities, each of which require additional security and safety expertise. Serve as Co-Chair of the property’s Lead With Care Committee, partnering with cross-functional leaders to support the effective implementation of the health, safety, and security management system, drive engagement, accountability, and continuous improvement in safety culture, and review incidents, trends, and risk mitigation strategies at the property level. Collaborate with People & Culture and property leadership to coordinate and support on-property investigations. Maintain a strong partnership with Rooms and Guest Experience. Maintain the highest standards of professionalism, confidentiality, and discretion at all times.

Responsibilities

Oversee internal and external access control, CCTV, lost and found, workplace safety and health standards, workplace violence prevention and response, and incident response and investigation.
Develop and implement comprehensive emergency response and crisis management plans.
Ensure full compliance with local security and safety laws, fire safety codes, and regulatory requirements.
Partner with local authorities and emergency services to maintain effective intelligence, communication, and rapid response capabilities.
Oversee the choice, placement, and performance of security technologies, including CCTV, access control, and alarm systems.
Work with all departments to ensure safety practices are being followed, with attention to chemical storage and use, slip/trip/fall hazard removal, fire and carbon monoxide detection / response, machine guarding, safe manual material handling practices (including ergonomics, lifting techniques, and task design), contractor management, and injury and illness prevention.
Serve as Co-Chair of the property’s Lead With Care Committee, partnering with cross-functional leaders to support the effective implementation of the health, safety, and security management system, drive engagement, accountability, and continuous improvement in safety culture, and review incidents, trends, and risk mitigation strategies at the property level.
Collaborate with People & Culture and property leadership to coordinate and support on-property investigations.
Maintain a strong partnership with Rooms and Guest Experience.
Maintain the highest standards of professionalism, confidentiality, and discretion at all times.

Requirements

Degree or diploma in a relevant discipline.
Minimum of 8 years of progressive leadership experience in hotel or resort security, with at least 3 years in a director-level role.
Proven expertise in luxury or ultra-luxury hospitality environments, with an understanding of guest expectations for discretion and comfort.
Preferred experience working with The Hotel & Gaming Trades Council, AFL-CIO.
In-depth knowledge of local security and safety laws, international fire and life safety codes, international privacy considerations, local injury and illness reporting requirements, incident response and crisis management procedures, and investigative techniques.
Strong leadership, decision-making, and problem-solving abilities under pressure.
High integrity, cultural sensitivity, and the ability to manage confidential information with discretion.
Proficiency with MS Office, CCTV and access control systems, and fire panels.
First aid, CPR, and basic fire response training at a minimum.
Flexibility to respond to events at all hours, including nights, weekends, and holidays as operationally required.

Skills

MS Office
CCTV
Access control systems
Fire panels
First aid
CPR
Basic fire response training

Location

Manhattan

Work Type

Full-time

Experience Level

Director-level
8 years of progressive leadership experience
3 years in a director-level role

Education Level

Degree or diploma in a relevant discipline

Salary/Compensations

$125,000 - $135,000 annually

Benefits

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf