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About the Role

The Front Office Agent will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. This role combines professionalism with genuine hospitality, ensuring every guest feels valued and cared for in a fast-paced environment.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Ensure regular attendance in conformance with standards.
• Work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Requirements

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, and holidays as necessary/required.

Skills

• Guest Experience Champion
• Clear Communicator
• Proactive Problem Solver
• Adaptable Team Player
• Detail-Oriented Professional

Location

• New York, NY

Work Type

• Full-time

Experience Level

• 1+ year experience preferred

Salary/Compensations

• $43.81 to $43.81

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Paid Vacation
• Paid Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities
• Career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates
• Other discounts, perks and more

About the Company

• Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S.
• Diverse and welcoming teams craft exceptional experiences in iconic destinations.
• Growth and belonging start here; you’ll be valued for who you are and the goals you have.
• Every role offers opportunities to grow and make a meaningful impact.

Equal Opportunity

• Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
• Veterans and military spouses encouraged to apply.