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About the Role

Surefox North America Inc is a veteran-owned company seeking an experienced Incident Commander Supervisor with high integrity and professionalism to join our team in the Bay Area. You will act as a liaison between Surefox and its Clients, providing professional security guarding services to protect Client personnel and property, deter unauthorized activity, and respond to emergencies.

Responsibilities

• Lead and manage the team, conducting briefings and debriefings for security officers.
• Coordinate with other supervisors for consistent information flow.
• Disseminate information pertinent to Surefox or Client operations.
• Oversee scheduling, performance management, and policy compliance for security officers.
• Manage timekeeping and leave requests using company systems.
• Ensure team members understand and utilize Timekeeping systems.
• Ensure officers have access to necessary resources (equipment, post orders, SOPs).
• Conduct daily inspections of security equipment and manage sign-in/out procedures.
• Coordinate deployment changes to optimize security coverage during personnel shortages.
• Document and escalate security posture changes as directed.
• Ensure the security team complies with required Client or Surefox internal policies.
• Enforce rest and meal breaks in accordance with California labor laws.
• Address cross-departmental employee concerns and escalate as needed.
• Conduct patrols, monitor access, deter unauthorized entry, and enforce security measures.
• Collaborate with the Security Operations Center (SOC).
• Respond to emergencies and secure scenes.
• Investigate incidents and report suspicious activity.
• Verify identification and control access.
• Document security events and activities.
• Perform light front desk duties and provide a welcoming environment.
• Build rapport and collaborate with various teams and stakeholders.
• Proactively de-escalate situations and address concerns professionally.
• Work independently and adapt to varying work paces.
• Perform all duties in accordance with Surefox and Client policies and procedures, and all state & federal regulations.
• Respond to emergency events, medical & non-medical issues, and staffing deficiencies.
• Handle Client requests in a timely manner.
• Initiate preliminary investigations and write incident reports on internal Client and company issues.

Requirements

• Must be eligible for employment within the United States.
• Must be a minimum of 18 years old per state licensing guidelines.
• Must be able to pass an extensive background check and drug screening.
• Must live within driving distance or be willing to relocate.
• Must have a current BSIS guard card or be eligible to qualify for a guard card.
• Must have a high school degree or equivalent.
• Must have a current CPR & First Aid certification or be eligible to qualify for a certification.
• Demonstrated competence in reacting to and handling emergencies.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Good judgment with the ability to make timely and sound decisions.
• Ability to understand and follow written and verbal instructions.
• Ability to work independently and as a team member.
• Must be able to stand, walk, or sit for extended periods of time.
• Ability to climb stairs and ladders.

Skills

• Exceptional observational skills
• Attention to detail
• Highly dependable
• Proficiency with Microsoft Office & G-Suite Applications
• Report writing experience

Location

• Bay Area

Work Type

• Full-time
• Temporary

Experience Level

• Experienced

Education Level

• High school degree or equivalent
• Associate’s degree or equivalent experience

Salary/Compensations

• $35.00 - $37.50 per hour

About the Company

• Surefox North America Inc is a veteran-owned company that prides itself on creating a diverse and unique culture of trained and talented individuals.
• We encourage veterans and candidates that are currently in the military reserve to apply.
• We welcome all who share the same passions for protection as we do.

Equal Opportunity

• Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes.