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About the Role
Surefox North America Inc. is seeking an experienced Incident Commander with high integrity and professionalism to join our team in the Bay Area. You will act as a liaison between Surefox and its clients, providing emergency response and performing duties in accordance with client policies, procedures, and state & federal regulations.
Responsibilities
- Conduct patrols, monitor access, deter unauthorized entry, and enforce security measures
- Collaborate with a Security Operations Center by responding to calls for service, reporting suspicious activity, security violations, and assisting with initial responses
- Respond promptly and safely to emergencies, contact first responders as needed, and taking initial action to control & secure a scene
- Proactively investigate and report accidents, incidents, or other suspicious activity
- Verify identification of employees, vendors, or guests and control access using badges or other credentials
- Document security events, observations, and routine activity in detailed Daily Activity Reports or Incident Reports
- Perform light front desk duties to include: greeting visitors, providing directions, verifying access, and creating a positive first impression
- Assist employees and provide a professional, welcoming environment for visitors and clients
- Build rapport with and foster a collaborative environment with workplace & facilities teams, employees, visitors, and clients
- Proactively de-escalate situations and address concerns with courtesy and professionalism
- Work independently and adapt to varying work paces while remaining focused and energetic
- Responding to emergency events, medical & non-medical issues, and handling client requests in a timely manner with an emphasis on customer service
- Initiate preliminary investigations by writing incident reports on all internal client and company issues
- Handle the physical demands of the role and the activity required as part of the static or foot patrol responsibilities of the various positions
Requirements
- Must be eligible for employment within the United States
- Must be a minimum of 18 years old per state licensing guidelines
- Must be able to pass an extensive background check and drug screening
- Must live within driving distance or be willing to relocate
- Must have a current BSIS guard card or be eligible to qualify for a guard card
- Must have a high school degree or equivalent
- Must have a current CPR & First Aid certification or be eligible to qualify for a certification
- Demonstrated competence in reacting to and handling emergencies
- Ability to effectively communicate with people at all levels and from various backgrounds
- Good judgment with the ability to make timely and sound decisions
- Ability to understand and follow written and verbal instructions
- Ability to work independently and as a team member
- Must be able to stand, walk, or sit for extended periods of time
- Ability to climb stairs and ladders
Skills
- Excellent Customer Service skills
- Ability to communicate professionally with client staff and guests
- Exceptional observational skills
- Attention to detail
Location
- Bay Area
Work Type
- PTE Position
- Part-time
- Swing Shifts
- Grave Shifts
Experience Level
- Experienced
Education Level
- High school degree or equivalent
Salary/Compensations
- $32.50 - $36.00 per hour
About the Company
- Surefox North America Inc. is a veteran-owned company that prides itself on creating a diverse and unique culture of trained and talented individuals.
- We encourage veterans and candidates that are currently in the military reserve to apply.
- We welcome all who share the same passions for protection as we do.
Equal Opportunity
- Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes