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About the Role
The Sales Consultant develops deep, long-lasting relationships with customers, leading to increased sales, service, and loyalty. This role requires expertise in product knowledge and delivering extraordinary service, with an unlimited earning potential through commission.
Responsibilities
- Sell the entire store and wardrobe customers from head to toe
- Develop long-term customer relationships by engaging customers
- Cultivate new customers and introduce them to Holt Renfrew
- Keep abreast of fashion and style trends and translate this information into advice for clients
- Focus on the customer – understand their preferences and needs
- Demonstrate product and style expertise, showing how it satisfies customer needs
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Comply with all Health & Safety policies and requirements
- Ensure compliance with privacy policies, regulations, and cyber security measures
- Perform other duties, as assigned
Requirements
- Proven ability to exceed sales targets
- Knowledgeable of wardrobing and styling techniques
- Expertise in establishing customer relationships which translate into sales; is empathetic
- Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
- Highly collaborative; working with and through others in a team-oriented environment
- Entrepreneurial, competitive, self-confident, and self-motivated
- Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
- Minimum of three or more years experience in a commission sales environment
- Prior retail sales experience in a luxury environment preferred
Skills
- Sales
- Customer Relationship Management
- Clienteling
- Visual Merchandising
- Fashion and Style Expertise
- Communication
- Interpersonal Skills
- Multi-tasking
Location
- Onsite
Work Type
- Full-time
- Commission
Experience Level
- 3+ years in commission sales
- Luxury retail sales experience preferred
Salary/Compensations
- Unlimited earning potential through commission
- Minimum $1MM sales target
Benefits
- Competitive total compensation
- Generous employee discount
- Pension
- Health & dental benefits
- Tuition assistance
- Continuous learning and development
About the Company
- Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow.
- Incredible partnerships with iconic luxury brands.
- Commitments to corporate social responsibility.
Equal Opportunity
- Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
- If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.