Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a Sr. Manager, eCommerce Store Operations to lead a small team of local operations managers. This role will manage the set up and publishing of banners, promotions, and high visibility product launches on our artists stores. The role is instrumental in helping build fan-to-artist relationships through product launches and promotional activations. As part of the global D2C Operations Leadership team, you will be instrumental in defining and streamlining business processes and driving outcomes.

Responsibilities

Manage the business process to handle intake requests, allocate resources, execute, and launch products, promotions, and marketing requests on our ecommerce sites.
Manage a direct team of store and item operations managers who operate our customer-facing artists stores.
Define requirements and success metrics for our streamlined operations process and drive continuous improvement in team performance.
Own requirements and implementation of project management tools for your area of accountability.
Execute visual merchandising strategies to showcase new releases, featured products, and promotions effectively.
Refine presentations continuously to drive improvements in engagement and conversion rates.
Collaborate with the store managers / brand management team to understand the goals, objectives, and messaging for new releases, campaigns, and promotions.
Execute the timed launch of the campaign according to the predetermined plan and schedule, ensuring all elements are activated accurately.
Continuously monitor and track weekly sales on new album releases to ensure chart numbers are accurate while identifying any sales discrepancies.
Partner with technology and platform teams to identify and prioritize improvements in business tools, analytics, and project management suites.
Coordinate with Customer Service teams to update stores to respond to customer feedback and address issues promptly to minimize exposure.

Requirements

5 years of eCommerce and Site Merchandising or store operations experience.
Experience supporting product and marketing campaigns on high visibility stores.
Experience working with Shopify or similar eCommerce platforms.
Understanding of product catalogs, content management, digital publishing, and merchandising processes.
Proven ability to work cross-functionally with marketing, merchandising, brand management, customer services, and external stakeholders to coordinate product launches.
Excellent written and verbal communication skills with stakeholders at all levels.
Passion for the customer experience and exceptional service to clients, protecting their brand and reputation as well as advocating for a best-in-class customer experience.
Detail-oriented and accountable for the quality of overall outcomes and individual team deliverables.
Comfortable using data to prioritize decisions and measure business impact.
Ability to influence and lead indirect reports and peers.
Experience managing cross-functional teams in an agile or kanban environment.
Experience managing multiple brands storefronts including multiple daily product releases.

Skills

ASANA
AirTable
Monday
JIRA

Location

Onsite

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor’s Degree preferred

Salary/Compensations

$80,000 to $90,000 Annually

Benefits

2026 Benefits At A Glance final.pdf

About the Company

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values: Curiosity, Collaboration, and Commitment.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
WMX, Warner Music Group’s culture-driving media, creative content, and artist services’ division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. At WMX (Warner Music Experience) we’re building the music industry’s most dynamic artist and fan-centric organization, creating fans and influencing culture through engaging content and best-in-class experiences. We partner with acclaimed brands and emerging artists to create innovative, authentic, world-class consumer experiences.
Ecommerce and Commerce Channels has grown to be a thriving business for artists and brands. Our team partners with artists, labels and executives to develop engaging artist stores, social activations, sales channel extensions and memorable customer experiences. We develop best in class tools and processes to help internal teams efficiently deliver products and services to fans around the world.
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.

Equal Opportunity

Warner Music Group is an Equal Opportunity Employer.