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About the Role

The Staff Software Engineer is a senior technical leader responsible for influencing architectural direction and ensuring platform scalability and security for over 60,000 merchants. This role involves leading the design and development of large-scale distributed systems, integrating AI technologies, guiding teams toward high-impact solutions, and mentoring senior engineers.

Responsibilities

• Lead the design, development, and evolution of scalable, reliable, high-performance distributed systems.
• Drive architectural discussions that span multiple domains across the platform, and participate in cross-domain architectural working groups.
• Contribute to the definition and execution of the long-term technical roadmap.
• Ensure technical decisions align with goals of performance, scalability, reliability, security, and maintainability.
• Drive initiatives to integrate AI technologies, including machine learning models and GenAI solutions, into existing and future products.
• Evaluate emerging AI infrastructure and development practices, and advocate for adoption where they deliver clear customer or engineering value.
• Stay abreast of advancements in distributed systems, cloud technologies, and artificial intelligence, and share that knowledge across teams.
• Build and maintain high-performance, reliable, and secure software systems.
• Lead by example in writing testable, maintainable code that meets high quality standards.
• Participate in and lead in-depth code reviews, advocating for best practices that improve software quality and reliability.
• Identify and address performance bottlenecks, scalability challenges, and system reliability issues.
• Build tools and frameworks that enable faster, safer delivery of value by other engineers.
• Collaborate effectively with software engineers, product managers, designers, and stakeholders across global teams to translate business requirements into technical solutions.
• Provide technical leadership and mentorship to engineers at all levels.
• Promote a culture of knowledge sharing, continuous improvement, and mentorship across teams.

Requirements

• Minimum of 10 years of professional software engineering experience delivering production systems.
• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience), plus 10+ years of professional software development experience with demonstrated leadership in technical direction and architecture.
• Expertise in back-end development with two or more server-side languages (e.g., PHP, Go, Scala, Java, Python, Ruby).
• Proven experience in architecting, building, and maintaining large-scale distributed systems.
• Strong understanding of distributed systems concepts, including consensus, consistency, and fault tolerance.
• Experience with cloud platforms (AWS, GCP, or similar) and microservices architecture.
• Solid experience with SQL, in-memory storage, and other data storage solutions.
• Experience operating and monitoring services in production, including familiarity with observability tooling (e.g., Sentry, Kibana, Datadog).
• Solid grasp of software design principles, testing strategies, and modern development practices.
• Strong problem-solving and debugging skills.
• Excellent communication skills and able to articulate design decisions and rationale across technical and non-technical audiences.
• Proven track record of technical leadership and mentorship.
• Comfortable navigating ambiguity and driving clarity across complex initiatives.
• Passionate about learning, teaching, and promoting engineering excellence.
• Experience building product solutions with LLMs and GenAI technologies.
• Familiarity with modern AI infrastructure, such as vector databases, model orchestration tools, inference frameworks, and cloud-native ML workflows.
• Experience with SaaS or multi-tenant platforms operating at significant scale.

Skills

• AI technologies
• Machine learning models
• GenAI solutions
• Distributed systems
• Cloud technologies
• PHP
• Go
• Scala
• Java
• Python
• Ruby
• AWS
• GCP
• Microservices architecture
• SQL
• In-memory storage
• Observability tooling
• Sentry
• Kibana
• Datadog
• LLMs
• Vector databases
• Model orchestration tools
• Inference frameworks
• Cloud-native ML workflows

Location

• Austin
• Atlanta

Work Type

• Hybrid
• Remote

Experience Level

• Staff
• 10+ years

Education Level

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)

Salary/Compensations

• $186,000.00 - $280,000.00

Benefits

• Variable compensation (such as bonus or commission)
• Equity
• Benefits in accordance with local policies

About the Company

• At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
• As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.
• We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role.
• Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.
• BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth.
• From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform.
• Our customers can then concentrate on what's most important: growing their businesses.
• We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.
• Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Equal Opportunity

• At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
• We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
• We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.