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About the Role

Centric Software is seeking an experienced sales operations role to manage sales operations primarily for Centric Software’s customers in Europe. This cross-functional position will assist in bringing efficiencies to workflow, support the Sales Team, and act as a liaison between other teams and clients.

Responsibilities

• Review sales contracts in accordance with legal, product, revenue, and sales policies.
• Ensure accurate entry into Salesforce, including product information, order discounts, and terms.
• Analyze sales contracts to determine incentives earned for sales commissions and bonuses.
• Audit CaptivateIQ commission calculations as requested by the Sales team.
• Work with the Customer Success team to manage renewal addendums for the region, including drafting, calculating current term, pricing, and CPI/ISTAT.
• Set up and maintain customer information and run monthly license, opportunity, and forecasting reports in Salesforce.
• Prepare account reconciliations for Centric Software’s customers.
• Prepare Salesforce dashboards and reports.
• Collaborate with Sales, Finance, Legal, and License/Hosting teams on contract revisions, product delivery, and project budgets.
• Collaborate with customers and the finance team to resolve billing inconsistencies or errors.
• Provide training to the Sales team on Salesforce and CPQ processes.
• Act as CPQ admin to review and advise the Sales team on quoting.
• Act as backup Salesforce admin to support European users.
• Ensure pipeline is updated to prepare the License/Hosting team of potential orders, particularly at quarter end.
• Develop and define project roadmaps to optimize sales processes.
• Proactively reach out to various business units within the Company to ensure proper understanding of Centric Software’s deliverables and obligations to properly account for contract and revenue terms.

Requirements

• Ability and desire to learn new skills with an enthusiasm for acquiring systems knowledge.
• Good problem-solving skills and detail-oriented.
• Excellent knowledge of MS Office.
• In-depth knowledge of industry best practices.
• Ability to identify areas for improvement in existing processes is a strong plus.
• Excellent written and interpersonal communication skills and ability to communicate assertively.
• Demonstrated ability to take ownership for projects and drive to completion.
• Comfortable working in a fast-changing, fast-paced environment.
• Excellent teamwork, including the ability to interact with all organizational groups and levels.
• Salesforce admin experience.
• CPQ admin experience is a plus.
• College degree is a plus.

Skills

• Salesforce
• CPQ
• MS Office

Location

• Germany

Work Type

• Fully Remote

Experience Level

• Experienced

Education Level

• College degree a plus

About the Company

• Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes.
• We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.
• Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
• Our story is one of rapid growth, bold ideas and extraordinary opportunities.
• We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same.
• No matter where you are in the world, this is your chance to be part of something exceptional.

Equal Opportunity

• Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.