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About the Role
The IWC Client Advisor is responsible for delivering stellar client experience and achieving personal and boutique sales targets. This role requires acting as an ambassador for IWC, with client satisfaction as the utmost goal.
Responsibilities
- Host clients and stakeholders, providing personalized customer experiences.
- Sell watches, accessories, and services, exceeding established turnover targets.
- Identify and create sales opportunities both inside and outside the boutique by activating networks to recruit prospects and clients.
- Exceed client expectations through creative means.
- Establish and maintain strong personal relationships with diverse clients.
- Support client relationships through CRM focus and daily clienteling activities.
- Manage customer service requests and associated processes.
- Possess knowledge of IWC's history, products, partnerships, and the watch and luxury industries.
- Deliver outstanding client service to differentiate from competitors.
- Act as a brand ambassador both within and outside the boutique.
- Execute all operational tasks with detail and care.
- Maintain the boutique according to IWC's global visual merchandising standards.
- Collaborate with the boutique team to support overall boutique organization.
- Assume a championship role (e.g., Visual Merchandising, Operations, Customer Service, CRM) to assist in boutique administration and improve boutique KPIs.
Requirements
- 3-5 years of experience in sales or hospitality.
- Applicants with a background in Sales or Hospitality are preferred.
- Fluent in English.
- Comfortable with Video chat software.
Skills
- Strong Team player mindset
- Excellent communicator with ability to develop strong networks
- Curious and resourceful
- Able to work independently on creating sales leads
- Result-oriented and driven
- Strong selling skills
- Accountable and reliable
- Able to handle a large diversity of tasks in a timely manner
- Very organized and disciplined
- High emotional intelligence
- General education
- Perfect understanding of client satisfaction and luxury experience
- Strong sense for etiquette and human behavior
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Eagerness and enthusiasm to learn and grow
- Creative, curious and versatile
- Good interpersonal competences
- Empathetic
- Perfect manners
- Able to maintain a conversation elegantly
Location
- Canada
Work Type
- Full-time
Experience Level
- 3-5 years
Salary/Compensations
- $24.00 - $26.00 hourly
Benefits
- Company sponsored health, dental, drug, and vision programs.
- Income protection solutions including life insurance, disability benefits.
- RRSP program with employer match.
- Paid time off.
- Maternity leave top-up program.
- Access to the employee assistance program.
- Volunteer days off.
About the Company
- Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont is committed to preserving the heritage and identity of each Maison while innovating and designing new products.
- We are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Equal Opportunity
- Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.