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About the Role
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.
Responsibilities
- Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
- Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
- Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
- Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
- Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
- Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
- Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Requirements
- 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
- Ability to motivate, support, and guide a team toward shared goals.
- Strong communication and problem-solving skills.
- Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
- Passion for fashion: good sense of style and solid knowledge of fashion trends.
- Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
- Flexible availability; able to work evenings, weekends and holidays.
- Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
Skills
- Leadership
- Supervisory
- Customer Service
- Communication
- Problem-solving
- Organization
- Multitasking
- Merchandising
- Visual Presentation
- Fashion Trends
- POS systems
- ERP systems
- ATS systems
- Microsoft Office Suite
Location
- Prince St. Plz
Work Type
- Temporary
- Full-time
Experience Level
- 6+ months of leadership or supervisory experience
Education Level
- High school diploma
Salary/Compensations
- Hiring rate of $1.80 above minimum wage
Benefits
- Paid Time Off: Sick days, flexible days, and vacation
- Well-Being First: Comprehensive benefits program
- Monthly Bonus
- Career Advancement opportunities
- Tuition Reimbursement
- Up to 70% off on personal purchases in store
- 50% off all RCL brands
- Generous Referral Policy
About the Company
- PENN. Penningtons is the premier Canadian destination for plus-size fashion, championing body acceptance and size inclusivity.
- RCL - Reitmans Canada Limited has been a proudly Canadian company since its founding in Montréal, Quebec in 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons.
Equal Opportunity
- Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs.
- Advise of any accommodation required throughout the recruitment process.
- All information provided will be kept confidential and used solely to support an accessible candidate's experience.
- The use of Artificial Intelligence may be used for candidate screening purposes.