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About the Role
The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services and maintaining relationships between City Wide and Independent Contractors. Employees must be able to review client contracts and verify work expectations have been met.
Responsibilities
- Develop and maintain productive working relationships with Independent Contractors by communicating client priorities and collaborating on problem-solving.
- Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Communicate with the Facility Services Manager daily for any issues requiring immediate attention, including the nightly recap via email or phone message.
- Make recommendations for Independent Contractor work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
- Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
- Perform other duties as necessary.
Requirements
- High school diploma or equivalent experience in the commercial janitorial services industry.
- 3 years of prior experience in management, including coaching, motivating, developing, and leading a team in multi-unit or locations.
- Strong planning, organization skills, and attention to detail.
- Excellent communication and interpersonal skills.
- Must be innovative and strive for continuous process improvement.
- CRM experience preferred.
Skills
- Management
- Communication
- Building maintenance
- Janitorial services
- Contract compliance
- Quality assurance
- Planning
- Organization
- Attention to detail
- Interpersonal skills
- Innovation
- Process improvement
- CRM
Location
- Suffolk County, NY
Work Type
- Full-time
- Evening shift
- Hybrid
Experience Level
- 3 years of prior experience in management
Education Level
- High school diploma or equivalent
Benefits
- Medical
- Dental
- Vision
- Basic Life
- Voluntary Life
- Accident
- Critical Illness
- Short Term Disability
About the Company
- City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada.
- Our company mission is to create a ripple effect by positively impacting the community of people we serve.
- Our vision is to be the first choice for our clients, contractors, and employees.
- Our values of community, accountability, and professionalism are how we model success.
- At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive, and fun environment.
- City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada.
- Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry.
- We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses.
- Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve.
- Read more about City Wide at www.gocitywide.com
Equal Opportunity
- City Wide is an Equal Opportunity Employer.