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About the Role

The Intake Coordinator plays an integral role managing program referrals and coordinating admission for the Housing Works Emergency & Transitional Housing Program (ETH). This program provides transitional housing and support services to individuals reentering the community following justice system involvement. This is an ideal position for professionals with social services and data entry experience seeking to further develop skills in the reentry and housing sector.

Responsibilities

Closely review and monitor program census and submit daily vacancy reports.
Review and screen referrals received for the ETH Program and determine eligibility and appropriate program site placement.
Assist with gathering additional supporting documentation or medical records when necessary to determine eligibility.
Coordinate with the interdisciplinary care teams when necessary for further evaluation and screening of referrals received to determine level of care needs.
Manage the program waitlist utilizing the electronic records systems in place.
Coordinate with the referral partners or candidate for admission when there is a vacancy.
Facilitate recurring meetings with key stakeholders and referral agencies to provide status updates for submitted referrals.
Complete daily, weekly, monthly and quarterly reports timely and accurately.
Monitor and report referral and placement outcomes.
Ensure data entry is accurate and timely.
Create new charts in the electronic medical records system for all newly arriving clients.
Promote Housing Works’ core values in day to day activities.
Performs other tasks as assigned by supervisor.
Participate in agency advocacy events.
Work collaboratively across teams and divisions.
Actively participate in supervision and professional development trainings.
Responsiveness to emails, texts and phone calls.

Requirements

Bachelor’s Degree required in social services, psychology, social work or other related field or Associate’s Degree with 2+ years of social services or data entry experience.
Data entry experience.
Experience working in a heath care or non-profit setting.
Strong written documentation and communication skills.
Good problem-solving skills and ability to work autonomously.
Proficiency in Microsoft Office Suite, particularly Excel, required.
Experience utilizing EMR systems.
Preferably bi-lingual in Spanish.
Excellent written and oral communication skills.
Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
Ability to work independently and collaboratively with the team.
Dependability and reliability to arrive and depart timely for scheduled shift.
Ability to frequently travel within the boroughs via public transportation.

Skills

Data entry
Microsoft Office Suite
Excel
EMR systems
Written documentation
Communication skills
Problem-solving
Technical skills
Case management systems

Location

New York City

Work Type

Full-time

Experience Level

Commensurate with experience

Education Level

Bachelor’s Degree in social services, psychology, social work or related field
Associate’s Degree with 2+ years of social services or data entry experience

Salary/Compensations

$23/hr - $26/hr

Benefits

Three comprehensive healthcare plans
PTO accrual starting immediately, up to 30 days in the first year
Educational benefit for tuition loan reimbursement, tuition costs, and textbooks

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Other services include Health Home care management, behavioral health, and syringe exchange programs.
Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Housing Works complies with applicable state and local laws governing nondiscrimination in employment.
Housing Works also does not request prior salary information during the hiring process.