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About the Role

This is a highly visible, field-based opportunity on Nationwide’s National Catastrophe (NATCAT) Response Team, supporting customers during major disaster events nationwide. You will respond to hurricanes, tornadoes, wildfires, and floods, providing hands-on support and guidance during critical recovery moments. The role involves traveling to impacted areas (up to 80%, often on short notice) to assess property damage, evaluate coverage, and assist policyholders through the claims process, playing a key role in helping communities recover and rebuild. This role is an opportunity to be a trusted partner during times of uncertainty, engaging directly with customers in emotionally challenging situations, providing clear guidance, setting expectations, and delivering outcomes with empathy and professionalism.

Responsibilities

Conduct on-site property inspections and damage assessments in catastrophe zones
Investigate and resolve moderate to complex property claims from start to finish
Determine policy coverage and prepare estimates using tools like Xactimate
Own the full lifecycle of claims, including reserving, supplements, and documentation
Partner with internal teams (e.g., Special Investigations, Subrogation) as needed
Maintain compliance with regulatory and internal standards while ensuring timely resolutions
Provide proactive, consistent updates to customers throughout the claims process
Handles all assigned claims promptly and effectively, with little to no direction and oversight
Makes decisions within delegated authority as outlined in company policies and procedures
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines
Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy
Adheres to file conferencing notification and authority procedures
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications
Maintains current knowledge of local industry repair procedures and local market pricing
Submits severe incident reports, reinsurance reports and other information to claims management as needed
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities
Assists or prepares files for lawsuit, trial, or subrogation
Initiates and conducts follow-ups through proficient use of claims and other related business systems
Delivers outstanding customer service to all internal, external, current, and prospective Nationwide customers
Adheres to high standards of professional conduct while providing delivery of outstanding claim's service
May perform other responsibilities as assigned

Requirements

Prior insurance field/property claims handling or adjusting experience
Demonstrated ability to manage claims of varying complexity from start to finish
Experience working on-site in catastrophe (CAT) environments
Ability and willingness to carry a ladder and safely inspect roofs
Strong customer service orientation, especially in high-stress situations
Must be able to safely access and inspect rooftops using a ladder
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards
A valid credit check and/or background check will be required as part of the selection process

Skills

Proficiency with Xactimate
Prior estimate writing experience
Excellent written and verbal communication skills
Property estimating and automated claims systems
Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims
Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience
Analytical and problem-solving skills
Ability to establish repair requirements and cost estimates for property losses
Ability to evaluate and successfully advise on property claims
Organizational skills to prioritize work
Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, agents and the general public
Ability to efficiently operate a personal computer and related claims and business software
Able to provide leadership to less experienced claims associates

Location

Nationwide

Work Type

Field-based
Full-time

Experience Level

Three to five years of related property claims experience or comparable job-related experience, or education preferred
Experience in a customer service environment, including flexible work schedules and extended work hours preferred
Commercial claims property experience preferred

Education Level

Undergraduate degree or equivalent experience
State licensing where required
Successful completion of required claims certification schools or classes
Obtain Xactimate Level 1 certification within a year of start date
Obtain Xactimate Level 2 certification within two years of employment

Salary/Compensations

The national salary range for Field Claims Specialist II, National Catastrophe Property - Personal Lines : $62,500.00-$115,500.00
The expected starting salary range for Field Claims Specialist II, National Catastrophe Property - Personal Lines : $62,500.00 - $93,500.00

Benefits

Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire

About the Company

Nationwide is a Fortune 100 company with nearly $70 billion in annual sales.
At Nationwide®, “on your side” goes beyond just words.
Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act.

Equal Opportunity

Nationwide is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged.
Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles.
The company offers designated smoking areas in which smoking is permitted at each individual location.
The Act prohibits retaliation for reporting complaints or violations.