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About the Role

Arch Telecom is seeking Mobile Associates to join their retail team. Mobile Associates act as brand ambassadors, creating excitement around products and services while focusing on customer needs and building relationships. This is a learning role designed to prepare individuals for promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service.
• Provide a best-in-class customer experience and build loyalty.
• Assist customers with their shopping journey, both online and in-store.
• Explore individual needs and provide hands-on demonstrations of technology.
• Conduct side-by-side selling to find personalized solutions, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools to enhance interactions and onboarding.
• Demonstrate network coverage and plan benefits to customers.
• Redefine wireless services through device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service.
• Collectively own the customer experience and resolve issues.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships and accountability for company success.
• Provide first-class customer experience.

Requirements

• Must be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• 6 months of customer service and/or sales experience, retail environment preferred.
• Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Effective at balancing customer experience and performance goals.

Skills

• Customer service
• Sales
• Technology demonstration
• Relationship building
• Problem-solving
• Communication

Location

• PORT JEFFERSON STATION, NY

Work Type

• Full-Time
• Part-Time

Experience Level

• Entry Level

Education Level

• High school degree or GED

Salary/Compensations

• $17.00 - $30.00 Hourly

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards

About the Company

• Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
• In business since 1993, providing superior service and quality wireless products featuring the latest in technology.
• A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom.
• Embracing a diverse workforce is a significant contributor to our success.
• Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
• We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
• YOU BE YOU!