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About the Role

The Rent Supplement Program Administration Officer is responsible for administering rent supplement and housing benefit programs to support individuals and families in accessing and maintaining stable housing. This role involves assessing eligibility, managing benefit adjustments and renewals, and ensuring decisions are accurate, timely, and aligned with legislation, policy, and budgets.

Responsibilities

• Gathering, verifying, and analyzing information to determine initial and ongoing eligibility for housing benefits.
• Assigning housing benefits across a range of rent supplement products and managing benefit calculations, abatements, transfers, renewals, and interim adjustments.
• Completing new client and landlord set-up, including agreements, system entries, and maintenance of accurate electronic and physical records using the Integrated Case Management (ICM) system.
• Managing a caseload of files, including tracking deadlines, requesting income documentation, issuing renewal reminders, and following up to ensure timely decision-making.
• Interpreting income documentation and family composition to ensure accurate subsidy and benefit calculations.
• Investigating discrepancies, non-declaration of income, or potential fraud, and taking appropriate action in accordance with policy.
• Preparing clear, respectful written correspondence for clients and landlords related to eligibility decisions, benefit calculations, rent increases, appeals, and program requirements.
• Responding to a wide range of client and landlord enquiries and complaints, escalating complex or unresolved matters to the Supervisor as required.

Requirements

• A bachelor’s degree in Business Administration, Office Administration, Public Administration, Social Sciences, or a related field, plus at least one (1) year of related experience, or an equivalent combination of education, training, and experience.
• Experienced in administrative, program, or case management roles involving deadlines and competing priorities.
• Comfortable working with clients in situations that may involve sensitive or confidential information.
• Proficient in Microsoft Office and confident learning and using electronic case or file management systems.
• Organized and detail-oriented, with the ability to manage multiple files and meet established timelines.
• Comfortable performing routine mathematical calculations and applying them accurately to determine benefit amounts, adjustments, and overpayments.
• Able to exercise tact, discretion, sound judgment, and initiative when responding to inquiries and requests.
• A clear and respectful communicator, both written and verbal, who values collaboration and inclusive service delivery.
• Open to new ideas and adaptable as program delivery models, processes, and tools continue to evolve.
• Experience working with housing programs, rent supplements, or income-based benefits (asset).
• Knowledge of affordable housing systems or housing-related legislation (asset).
• Experience using YARDI Property Management, ICM, or similar case or property management software (asset).
• Experience working in government, public sector, or community-based service environments (asset).
• Candidates progressing to an offer must complete both a Criminal Record Check and a Financial Credit Check.

Skills

• Microsoft Office
• Electronic case or file management systems
• Mathematical calculations
• Tact
• Discretion
• Sound judgment
• Initiative
• Written communication
• Verbal communication
• Collaboration
• Inclusive service delivery
• Adaptability

Location

• SYDNEY

Work Type

• Permanent
• Full-time

Experience Level

• 1 year of related experience
• Equivalent combinations of training, education, and experience
• Completion of a related 2-year diploma and 3 years of related experience
• At least five (5) years of related experience

Education Level

• Bachelor’s degree in Business Administration, Office Administration, Public Administration, Social Sciences, or a related field
• Related 2-year diploma

Salary/Compensations

• $2,112.87 - $3,029.89 Bi-Weekly

Benefits

• Defined Benefit Pension Plan
• Health
• Dental
• Life Insurance
• General illness
• Short and Long Term Disability
• Vacation
• Employee and Family Assistance Programs
• Career Development
• Career guidance, tools, resources, and ongoing training
• Engaging workplace
• Forward-thinking policies and strategies
• Countless Career Paths

About the Company

• The Department of Growth & Development drives economic growth and productivity by creating the conditions for communities, businesses and households to thrive.
• The Department works with key partners to foster a dynamic environment that supports housing innovation and sector development, providing the necessary solutions to grow our population and economy.
• The Department is also responsible for ensuring the availability of safe, suitable, and affordable housing for all Nova Scotians.
• Our work involves making strategic investments, leveraging new funding, and building on critical partnerships to help further position ourselves to meet current and future housing challenges.

Equal Opportunity

• We are a diverse workforce that is representative, at all job levels, of the citizens we serve.
• We welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.
• We are committed to providing an inclusive and accessible recruitment process.
• Candidates may request accommodations based on any grounds protected by the Human Rights Act.