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About the Role

As an Usher at the Beacon Theatre, you will provide positive guest experiences at live events. Responsibilities include greeting guests, providing directional assistance, managing lines, assisting with emergencies, and answering questions about the event or venue.

Responsibilities

• Check tear or scan guest’s tickets.
• Welcome guests to the event, provide guest service and answer questions as requested.
• Check aisles prior to the house open to ensure cleanliness of aisles and seating areas.
• Provide information to guests and answer questions/inquiries regarding the Venue facility.
• Be a problem solver with guests incidents.
• Ensure that the rules and regulations of Beacon Theatre are being adhered to.
• Willing to rotate to various positions, assisting other departments within a shift, not limited to working Private events.
• Carry and display handheld signs to support crowd management, patron wayfinding, and event operations.
• Conduct end-of-night seat checks by inspecting every chair throughout the venue for damage, cleanliness, and safety concerns, reporting issues as needed.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Requirements

• Strong communication, customer service and problem-solving skills.
• Aid guests with disabilities by providing wheelchair escorts and partnering with the Disabled Services group as necessary.
• Must be able to solve guest issues and handle stressful situations in a timely manner.
• Ensure that the rules and regulations of Beacon Theatre are being adhered to.
• Must be comfortable with heights.
• Must be able to lift up to 50lbs without assistance.
• Able to walk and stand during the entire shift.
• Must be receptive to working outside in inclement weather and extreme temperatures.
• Ability to climb and descend multiple flights of stairs while carrying equipment or supplies.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Skills

• Communication
• Customer service
• Problem-solving

Location

• Onsite

Work Type

• Part-time
• Event driven basis

Salary/Compensations

• $19.68—$19.68 USD

Benefits

• Upskilling opportunities
• Career development resources

About the Company

• Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.
• The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
• In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years.
• More information is available at www.msgentertainment.com.

Equal Opportunity

• MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.