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About the Role
WAC Lighting is seeking a Customer Service Specialist to join our sales support team at our global headquarters in Port Washington, New York. This role is crucial for supporting clients through excellent customer service via phone, live chat, and technical assistance.
Responsibilities
- Answer incoming customer, live chat, and sales email inquiries accurately, efficiently, and courteously.
- Collaborate within a team environment to exceed client expectations.
- Serve as a customer liaison by providing exceptional professional-level customer service.
- Manage and resolve general customer service issues.
- Handle technical troubleshooting for lighting products (training provided).
- Build and maintain relationships with key customers.
- Effectively manage multiple projects and assignments to completion.
- Maintain a high level of product knowledge.
- Manage the integrity and accuracy of the database.
Requirements
- 2+ years of experience working directly with customers, preferably in a call center environment.
- Superior customer service skills.
- Strong interpersonal, analytical, verbal, and written communication skills.
- Ability to interact and communicate with individuals at all levels of the organization.
- Attention to detail in composing materials, establishing priorities, and meeting deadlines.
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
- Strong organization and attention to detail skills are a must.
- Strong knowledge of a variety of computer software applications (SAP is a significant plus).
Skills
- Customer service
- Phone support
- Live chat support
- Technical support
- Interpersonal skills
- Analytical skills
- Verbal communication
- Written communication
- Database management
- Product knowledge
- SAP
Location
- Port Washington, New York
Work Type
- Full-time
Experience Level
- 2+ years
Benefits
- Paid time off
- Medical coverage
- Dental coverage
- Family coverage
- Vision coverage
- Life insurance
- 401(k)
- Tuition assistance
- Continuous training and development
About the Company
- WAC Lighting is a company that recognizes people as its most valuable asset.
Equal Opportunity
- WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic.
- In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations.
- This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.