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About the Role

The Ritz-Carlton Toronto is seeking hospitality professionals to create exceptional guest experiences. You will ensure the delivery of the "Gold Standards" of The Ritz-Carlton, focusing on gracious and thoughtful service. This role is an opportunity to be proud of your work and your colleagues within a global luxury hospitality brand.

Responsibilities

• Open doors and assist guests/visitors entering and leaving property.
• Monitor and direct personal and commercial vehicle traffic on property to ensure legal parking and smooth traffic flow.
• Provide guests with directions and information regarding property amenities, services, hours of operation, and local attractions.
• Monitor and maintain safety, security, and cleanliness of parking areas.
• Report vehicles/safety hazards, unauthorized personnel, or potential security problems to management.
• Maintain security of vehicles and vehicle keys.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Valid Driver’s License

Skills

• Customer service
• Communication
• Teamwork
• Problem-solving

Location

• Toronto

Work Type

• Full-time

Experience Level

• No related work experience required
• No supervisory experience required

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.
• If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
• Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.