Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The RADCo Coordinator (Rental Assistance Disbursement Component) is an integral part of the RADCo team and Eviction Defense Collaborative’s (EDC) Right to Counsel Program. This position is responsible for conducting client interviews and assessing their eligibility for rental assistance for the San Francisco Emergency Rental Assistance Program (SFERAP). This includes providing short-term case management to clients seeking assistance with back rent or move-in deposits, as well as connecting clients to appropriate referrals and additional resources. The position requires individuals who enjoy working with people, can respond empathetically and respectfully to clients in crisis, and can work effectively in a collegial, fast-paced environment. The employee will work closely with the Litigation team to ensure clients are supported in their efforts to secure rental and/or litigation assistance.

Responsibilities

Collect and organize required documentation and information to assess client eligibility for the rental assistance program.
Conduct comprehensive client intake interviews to initiate program participation.
Submit client applications and provide timely updates regarding their status.
Provide short-term case management services to clients awaiting rental assistance approval, including developing individualized housing plans, supporting clients with budgeting and financial literacy, and maintaining communication with social workers, payee services, and other relevant support networks.
Collaborate with partner nonprofit organizations to receive referrals and coordinate services that align with each client’s specific needs.
Advocate on behalf of tenants in communications with landlords and their legal representatives to facilitate acceptance of rental assistance payments.
Conduct follow-up check-ins with tenants at scheduled intervals after assistance is provided to assess outcomes and the long-term impact of the program.
Process rental applications for individuals involved in Unlawful Detainer (eviction) proceedings, ensuring eligibility for San Francisco Emergency Rental Assistance Program (SF ERAP) to help pay for rental arrears and prevent displacement.
Collaborate and maintain regular communication with tenant attorneys representing clients in San Francisco eviction cases to facilitate timely and accurate application submissions.
Submit a minimum of two (2) complete client applications per week to the supervisor for review and approval.
Attend weekly program meetings, monthly agency staff meetings, and relevant supervision meetings.
Enter client data on time and correctly to support program evaluation and outcomes tracking.
Exhibit exceptional customer service skills with the ability to de-escalate tense situations and provide compassionate support to clients experiencing stress or distress due to potential eviction.
Effectively reassure and guide frustrated clients, using sound judgement to make timely decisions based upon anticipated outcomes and clients needs.

Requirements

At least four (4) years of relevant experience performing case management, whether paid, volunteer, internship, community-based, or academic.
Experience working directly with individuals with a diversity of racial, cultural, and socioeconomic backgrounds.
Proficiency with Microsoft Office Suite, and other office software; experience managing online calendars and setting appointments.
Excellent written and verbal communication skills, including the ability to understand legal documents.
Experience working in housing justice, legal aid, or social services settings.
Fluency in a language other than English highly preferred (Spanish, Cantonese, or Tagalog especially welcome).
Proven ability to ask personal or sensitive questions with professionalism, compassion, and discretion.
Salesforce or other legal/case management database experience is a plus.
Experience conducting income eligibility assessment for housing services, including housing rental subsidy initiatives or Below Market Rate (BMR) housing units.

Skills

Strong written and verbal communication skills, ability to communicate effectively with others, listen closely and convey points clearly.
Strong organization and time-management skills; ability to work on multiple projects simultaneously, manage a high volume of work and meet deadlines in a fast-paced environment.
Demonstrated ability to work both independently and collaboratively as part of a team.
Ability to follow detailed instructions, collaborate effectively with legal teams, and engage constructively with clients and colleagues.
Strong customer service skills with the ability to effectively support and de-escalate interactions with clients experiencing high levels of stress, particularly those facing potential eviction.
Proven ability to quickly build rapport, reassure distressed clients, and exercise sound judgement in making decisions based on anticipated outcomes and client needs.
Empathy, professionalism, cultural competency, and a solutions-focused approach to problem-solving.

Location

San Francisco

Work Type

Hybrid

Experience Level

4+ years of relevant experience

Salary/Compensations

$32.42 - $37.47 per hour

About the Company

Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high‑quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability.
We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.
EDC staff are represented by the National Organization of Legal Services Workers (NOLSW, UAW Local 2320, AFL‑CIO). This position is a union position and is subject to the terms of the collective bargaining agreement.
EDC uses a step system for all union employees. New employees are placed on the salary scale based on relevant work experience from the past nine years.

Equal Opportunity

EDC is an equal opportunity employer committed to building an inclusive and respectful workplace.
Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to protected characteristics.
Discrimination or harassment of any kind is not tolerated.