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About the Role

The PBX Operator/Reservationist is responsible for processing incoming and outgoing communications courteously, maintaining a positive and professional image, and handling guest room reservations. This role also involves receiving and executing guest requests, communicating with other departments, and potentially assisting at the Front Desk.

Responsibilities

• Process incoming and outgoing communications.
• Handle guest room reservations, understanding rate strategy and reservation policies.
• Record bookings accurately.
• Identify upsell opportunities.
• Receive and execute guest requests.
• Communicate with departments such as housekeeping and front desk.
• Assist at the Front Desk as needed.

Requirements

• High School diploma or GED required.
• Knowledge of PBX system preferred.
• Knowledge of guest relations preferred.
• Previous guest service experience preferred.

Work Type

• Full-Time Employees

Education Level

• High School diploma or GED

Benefits

• Daycare services for employees (open 7 days a week, 7 am - 11 pm, with potential subsidy).
• Generous 401K plan (100% vested).
• Medical, Dental, Vision, and Life Insurance for Full-Time Employees.
• Paid Time Off, Sick Time, and Holiday Pay.
• Tuition Reimbursement for eligible employees.
• Discounts on Hotel, Restaurants, Spa Services, and more.

About the Company

• The work environment is usually moderately noisy.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.