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About the Role

We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. We hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel.

Responsibilities

• Deliver outstanding guest service by offering timely, efficient, knowledgeable, warm, and remarkable service.
• Listen, record, communicate, and deliver food & beverage items based on requests, guest history, and preferences.
• Sell the hotel experience to guests with enthusiasm.
• Learn and retain food & beverage and menu knowledge.
• Take and deliver food and beverage orders.
• Use excellent communication skills with guests and staff, including verbal, written, and body language.
• Maintain a clean, hygienic, and organized work environment, including stocking supplies, polishing cutlery/glassware, folding napkins, cleaning menus, and sanitizing tables.
• Clear tables and carry plates to the dishwashing area.
• Execute fabulous guest service.
• Prepare basic, non-alcoholic beverages such as coffee, water, and iced tea.
• Enthusiastically describe details of food dishes and beverages at the time of delivery to guests.
• Be a team player.

Requirements

• Lift and carry 30 lbs, carry and balance plates, and cocktail tray on a regular and frequent basis.
• Stand for periods of 8-10 hours.
• Work with others while constantly advocating for guests.
• Ability to communicate clearly in verbal and written English.
• Comply with all safety and health department procedures, as well as all state and federal laws.
• Maintain a neat, clean, and well-groomed appearance per hotel standards.
• Bend, squat, and stretch in areas of limited space to perform cleaning, organization, and other duties.
• Adhere to hotel policies including attendance, safety, and behavior.
• Current, legal, and unrestricted ability to work in The United States.
• Ability to work a flexible schedule.
• Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months.

Skills

• Hospitality professional
• Passion for making people happy
• Communication
• Coordination
• Teamwork

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1-2 years experience in a full service hospitality establishment (Preferred)

Education Level

• High school or equivalent education required.

About the Company

• We love what we do and what we do is important!
• We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.
• Everyone should go home feeling better because they learned something new, or had fun working that day.
• We hire unique individuals who work together to create amazing experiences for our guests.
• We recognize that every member of the team contributes to the success of the whole hotel.
• No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.