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About the Role

This role is dedicated to creating purposeful, person-centered experiences that promote comfort, engagement, dignity, and joy for our Memory Care residents. If you have a passion for memory care and understand how meaningful engagement can improve quality of life, we invite you to join our team.

Responsibilities

• Lead and assist with person-centered activities designed specifically for residents living with Alzheimer's disease and other forms of dementia.
• Utilize dementia-specific programming techniques that promote engagement, reduce anxiety, and encourage positive interactions.
• Build meaningful one-on-one relationships with residents through individualized visits and purposeful engagement.
• Adapt activities to accommodate each resident's cognitive and physical abilities while celebrating their remaining strengths.
• Provide sensory stimulation, music, reminiscence, life skills, exercise, and therapeutic activities that support overall well-being.
• Encourage participation using redirection, validation, encouragement, and other dementia care best practices.
• Assist residents to and from activities while maintaining a calm, reassuring, and supportive approach.
• Monitor residents for changes in mood, behavior, or condition and communicate concerns promptly with nursing staff.
• Assist with community outings and special events while ensuring resident safety and comfort.
• Document resident participation and responses to activities in Point of Care (POC).
• Maintain activity supplies and create inviting, dementia-friendly activity spaces.
• Collaborate closely with caregivers, nursing staff, volunteers, and families to provide meaningful, individualized programming.

Requirements

• Has previous experience working in a Memory Care, dementia care, assisted living, skilled nursing, or healthcare setting.
• Understands the unique needs, behaviors, and communication techniques associated with Alzheimer's disease and other dementias.
• Demonstrates patience, empathy, and compassion in every interaction.
• Can remain calm, flexible, and positive while supporting residents with varying cognitive abilities.
• Is creative in adapting activities to meet individual resident needs and interests.
• Builds trusting relationships with residents and families.
• Works collaboratively with an interdisciplinary team.
• Has outstanding customer service and communication skills.
• Ability to read, write, and communicate effectively in English.
• Must successfully complete all required pre-employment screenings and meet applicable state and federal training requirements.

Skills

• Dementia-specific programming techniques
• Redirection
• Validation
• Encouragement
• Dementia care best practices
• Customer service
• Communication

Location

• New Berlin, WI

Work Type

• Full-time
• Part-time
• Occasional evenings

Experience Level

• Previous Memory Care or dementia care experience is strongly preferred and highly valued.
• Experience leading activities for older adults preferred.

Education Level

• High school diploma or GED required.
• CNA certification is a plus but not required.
• Knowledge of person-centered dementia care practices preferred.

About the Company

• At Heritage Senior Living, we believe meaningful moments matter—especially for those living with dementia.
• Our Memory Care neighborhoods are built on compassion, purpose, and meaningful engagement.
• We believe every resident deserves opportunities to experience joy, connection, and success—regardless of where they are in their dementia journey.
• If you're passionate about creating meaningful moments for individuals living with memory loss and want to make a lasting impact every day, we'd love to hear from you.
• Join Heritage Senior Living and help create moments of joy, comfort, and connection for those who need them most.