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About the Role

This founding-level IT Support Engineer role is for someone who is a hands-on troubleshooter and systems thinker, comfortable owning problems end to end with minimal process. You will spend your time split between the support queue, automating tasks, and resolving general or complex IT issues for a fast-growing team. This role goes beyond keeping the lights on; you will identify and fix what is manual or fragile today by automating recurring work, tightening tech hygiene, and raising the bar for how IT operates at Rox.

Responsibilities

• Serve as the primary IT support engineer for the San Francisco office
• Administer and evolve our core Enterprise identity stack: Okta, Google
• Own the employee identity and application lifecycle
• Administer endpoint management and engineer solutions for compliance enforcement
• Automate recurring IT engineering work
• Support security and compliance efforts for SOC 2 and ISO 27001
• Identify opportunities to streamline IT operations and engineer tooling to scale

Requirements

• 3–5+ years of experience in IT systems engineering, ideally at a fast-growing company
• Hands-on administration experience with Okta or a comparable Secure ID/SSO platform
• Working knowledge of SSO, SAML, OIDC, and SCIM
• Experience managing a SaaS/collaboration stack such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar)
• Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM)
• Scripting ability in Python and Bash, with demonstrable automation you've shipped
• Strong knowledge of systems and network primitives; advanced sysad know-how across various operating systems (*nix, macOS, Windows)
• Strong troubleshooting instincts across systems that touch identity, systems, networking, and SaaS integrations
• Clear written and oral communication
• Comfort with ambiguity and a preference for owning problems end to end
• Willingness to work on-site in San Francisco 5 days a week

Skills

• Okta
• Secure ID/SSO platform
• SSO
• SAML
• OIDC
• SCIM
• Google Workspace
• Slack
• Notion
• Linear
• JumpCloud
• Jamf
• MDM
• Python
• Bash
• Automation
• Systems and network primitives
• Sysadmin
• macOS
• Windows
• Linux
• Identity management
• Systems troubleshooting
• Networking troubleshooting
• SaaS integration troubleshooting

Location

• San Francisco

Work Type

• On-site

Experience Level

• 3-5+ years

About the Company

• Rox is building the AI-native revenue operating system for modern go-to-market teams.
• Backed by Sequoia, GV, and General Catalyst.
• Replacing fragmented CRM workflows with intelligent, autonomous systems.
• Connects data across the GTM stack, deploys AI agents to do real work, and gives revenue leaders a clear, shared picture of what actually drives outcomes.
• A small, fast-moving Series A team taking on one of software's most entrenched categories.
• Combining deep technical rigor with obsessive focus on usefulness.