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About the Role

The Business Systems Analyst leads the analysis of business problems and opportunities, develops business and system requirements, supports solution design, and ensures successful delivery of technology solutions aligned with business objectives. This role acts as a liaison between business stakeholders and technology teams, translating business needs into functional and technical requirements.

Responsibilities

• Maintain a business perspective throughout all phases of solution delivery.
• Work closely with business and technology stakeholders to understand needs, identify opportunities, and define requirements.
• Build strong relationships with business and technology stakeholders.
• Partner with stakeholders to identify opportunities for process and technology improvements and support recommendation development.
• Lead analysis activities for medium to large initiatives, including requirements elicitation, scope definition, estimation support, dependency identification, and validation of business needs.
• Lead and facilitate meetings, workshops, walkthroughs, and reviews of project deliverables.
• Present recommendations, findings, risks, and project updates to stakeholders and leadership teams.
• Support decision-making and help resolve issues, risks, and conflicts.
• Ensure solutions align with business requirements and enterprise standards, including architecture, security, privacy, and risk management requirements.
• Define business problems and opportunities, document current and future state processes, and support benefit analysis activities.
• Collaborate with architects, developers, and business stakeholders to evaluate solution options and validate that proposed designs meet business needs.
• Analyze and document business rules, decision logic, calculations, and complex business processes.
• Work with APIs, integrations, data flows, and enterprise applications to define end-to-end business and system requirements.
• Develop process models, workflow diagrams, data mappings, and requirements documentation using established analysis techniques and standards.
• Partner with QA teams to ensure testing strategies, test cases, and test plans align with business requirements.
• Support functional testing, user acceptance testing, and defect triage activities.
• Partner with Product Owners, Architects, Developers, and QA teams to define functional and non-functional requirements.
• Create and maintain user stories, acceptance criteria, backlog items, and support Agile delivery practices.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
• Support release planning, implementation activities, and post-production stabilization efforts.
• Provide informal leadership, coaching, and mentorship to team members.
• Contribute to the continuous improvement of business analysis practices.

Requirements

• Degree in a related discipline (Management Information Systems, Business Administration, Computer Science, Computer Engineering, Finance, or equivalent combination of education and experience).
• Minimum 5+ years of experience in a Business Analyst or Business Systems Analyst role.
• Strong understanding of business analysis methodologies, processes, techniques, and best practices.
• Experience gathering, analyzing, documenting, and validating business and system requirements.
• Strong stakeholder management skills with the ability to collaborate effectively across business and technology teams.
• Experience facilitating workshops, requirements sessions, and stakeholder discussions.
• Excellent understanding of software development lifecycles (SDLC) and technology delivery processes.
• Experience working in Agile, Scrum, Kanban, and/or Waterfall delivery environments.
• Experience supporting digital transformation, modernization, or technology-enabled business initiatives.
• Experience working with enterprise applications, APIs, integrations, and data-driven solutions.
• Strong understanding of data analysis, data mapping, source-to-target mapping, and system integration requirements.
• Experience documenting business rules, process flows, decision logic, and workflow requirements.
• Familiarity with microservices, API-based architectures, cloud-enabled solutions, and modern application delivery practices is considered an asset.
• Experience with process modelling techniques and tools (BPMN, process mapping, workflow modelling, or equivalent).
• Strong analytical and problem-solving skills with a structured and detail-oriented approach.
• Strong communication, presentation, and facilitation skills.
• Ability to influence stakeholders and build consensus across diverse teams.
• Strong interpersonal skills with the ability to work effectively under pressure in both team and individual settings.
• Excellent written and verbal communication skills with strong attention to detail.

Skills

• Business Analysis Methodologies
• Requirements Elicitation
• Stakeholder Management
• Agile Methodologies
• SDLC
• Process Modeling
• Data Analysis
• API Integration
• Communication Skills
• Problem-Solving

Location

• Hybrid

Work Type

• Permanent
• Full Time

Experience Level

• 5+ years

Education Level

• Degree in MIS, Business Administration, Computer Science, Computer Engineering, Finance, or equivalent combination of education and experience

Salary/Compensations

• $56,900 - $104,700

Benefits

• Career Development Opportunities
• Industry-leading learning programs
• $2,000 annually towards education reimbursement
• Flexible health and dental benefits
• $5,000 mental health benefit
• Regular vacation and personal days
• Volunteer day
• Company-matching pension plan
• Share ownership program
• Additional investment options
• Employee recognition programs
• Service milestone celebrations
• Employee discounts
• Employee Resource Groups (ERGs)
• Mentorship programs
• Social clubs and events

About the Company

• United by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
• Trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
• Looking for people who live our values everyday: step up, do the right thing, and deliver – for our customers, communities and each other.

Equal Opportunity

• Committed to removing barriers and ensuring equal access to employment.
• Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com.
• All information provided will be handled in accordance with applicable laws and Canada Life policies.